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(Senior) Specialist, Product Operations - (Fintech)

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Delivery Hero

21d ago

  • Job
    Full-time
    Mid Level
  • Business, Operations & Strategy
    Product
  • Berlin

AI generated summary

  • You need 3+ years in Product Ops/Management, strong process-building skills, an analytical mindset, knowledge of JIRA/Confluence, and excellent stakeholder communication in English.
  • You will coordinate cross-functional initiatives, automate product delivery processes, launch global capabilities for payment features, improve performance with data, and manage a prioritized backlog.

Requirements

  • 3+ years of experience working in Product Operations, Product Management, or similar roles
  • Proven track record in building and implementing new processes from scratch within rapidly scaling organizations. Able to take vague situations and shape them into processes and concepts
  • An analytical mindset and a data-driven approach to process optimization, not afraid to roll up your sleeves and get stuff done in a timely manner
  • Familiar with Product/Project Management tools like JIRA and Confluence, and Google suite
  • Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently
  • Excellent English language skills, able to communicate effectively, and persuasively across a diverse set of stakeholders

Responsibilities

  • Partner closely with Product, Engineering, Analytics and Business teams to solve scaling challenges and to coordinate cross-functional initiatives
  • Identify opportunities to automate the product delivery processes and related tasks to help drive consistency and efficiency across product management as a whole, build, improve, and automate dashboards to monitor and improve performance management across multiple squads
  • Design and launch global capabilities to support the delivery, monitoring and adoption of our payment features
  • Use a data-driven approach to improve processes and efficiency
  • Bridge the gap between our Internal and global stakeholders to drive continuous improvement within the product delivery cycle
  • Maintain a prioritized Product Operations backlog for items like scaling product knowledge, building qualitative & quantitative feedback loops, supporting new country launches and feature launches etc.

FAQs

What is the main responsibility of a (Senior) Specialist, Product Operations at Delivery Hero?

The main responsibility is to deliver best-in-class payment experiences by executing Daily Hero’s vision for global Payments products, ensuring stable payment platforms, and guiding new technical initiatives with global scope.

What qualifications are required for this role?

Candidates should have 3+ years of experience in Product Operations, Product Management, or similar roles, a proven track record of building processes in rapidly scaling organizations, and familiarity with Product/Project Management tools like JIRA, Confluence, and Google Suite.

Are there opportunities for professional development in this position?

Yes, the company offers a €1,000 educational budget, language courses, parental support, and access to the Udemy Business platform for various online courses.

Is experience in the fintech industry necessary for this role?

While fintech experience is not explicitly stated as a requirement, familiarity with financial products and payment systems would be beneficial.

What kind of team environment can I expect in this position?

The role requires strong collaboration with Product, Engineering, Analytics, and Business teams, emphasizing teamwork, stakeholder management, and agility in handling topics independently.

How many vacation days does the company provide?

The company offers 27 vacation days, with an additional day added after the 2nd and 3rd years of service.

What hybrid working model does Delivery Hero offer?

Delivery Hero operates a hybrid working model where employees are encouraged to join the team on-site in the beautiful Berlin campus for collaboration two days a week.

Does Delivery Hero offer any health and wellness benefits?

Yes, Delivery Hero provides health checkups, meditation, yoga, gym and bicycle subsidies to promote employee well-being.

Are there any additional financial benefits provided to employees?

Yes, employees can benefit from an Employee Share Purchase Plan, Sabbatical Bank, public transportation ticket discounts, life and accident insurance, and a corporate pension plan.

How does Delivery Hero promote diversity and inclusion in the workplace?

Delivery Hero values diversity and inclusion, actively encouraging applicants from diverse backgrounds and providing accommodations for interview accessibility to ensure a smooth experience for all candidates.

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Delivery Hero

We build, We deliver, We lead.

Technology
Industry
10,001+
Employees

Mission & Purpose

As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.