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Senior Store Assistant - Keyholder

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Toolstation

14d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should have experience as a keyholder or supervisor, be friendly, reliable, accountable, and bring energy and enthusiasm to maintain high store standards.
  • You will assist customers, handle deliveries, maintain store cleanliness, prepare orders, promote Toolstation services, and manage keyholder duties, ensuring a positive shopping experience.

Requirements

  • some experience of either being a key holder or supervising team members
  • A friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
  • Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
  • Accountability: you’ve taken charge in a previous role and are happy to step up when needed
  • Your best self: Bring your energy, enthusiasm, and let your personality shine.

Responsibilities

  • You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.
  • Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
  • Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
  • Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
  • Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
  • Keyholder responsibility: You’ll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.

FAQs

What are the working hours for the Senior Store Assistant position?

The position requires 20 hours per week, primarily on weekends, but flexibility to assist on other shifts is expected.

Is previous retail experience necessary for this role?

Retail experience is not essential, but some experience in supervising team members or being a key holder is required.

What are the main responsibilities of a Senior Store Assistant (Keyholder)?

The responsibilities include opening and closing the store, handling deliveries, maintaining store cleanliness, providing great customer service, and assigning daily tasks to the team.

What qualities are important for a Senior Store Assistant?

Important qualities include a friendly personality, reliability, accountability, and the ability to bring energy and enthusiasm to the role.

What benefits does Toolstation offer to employees?

Toolstation offers various benefits including 22 days holiday + Bank Holidays, a company pension scheme and life assurance, a bonus scheme, discounts across Travis Perkins companies, health and wellbeing support, and financial education.

Are there opportunities for career advancement at Toolstation?

Yes, Toolstation provides opportunities for career advancement. Employees can explore different roles across the business or within the wider Travis Perkins Group, supported by training and development programs.

Where can I find more information about applying for the position?

For more information about the application process, you can visit www.toolstationjobs.com or simply hit apply on the job listing.

Does Toolstation have a policy on equal opportunity?

Yes, Toolstation’s policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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Toolstation

Together, we'll get the job done.

Manufacturing & Electronics
Industry
5001-10,000
Employees
2003
Founded Year

Mission & Purpose

Join Toolstation and you’ll be joining one of the fastest-growing businesses in Europe. We’re one of Britain’s best-known multi-channel retailer of tools, accessories and building supplies. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business means we’re now well established and have even bigger plans. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. So, our colleagues in our Head Office and Contact Centre in Bridgwater, at our Distribution Centres in Bridgwater, Middleton, Redditch and Daventry, and in our network of over 500 branches throughout the UK, work together to get the job done. And with plans to open another 60 branches this year, we always have opportunities for great retail professionals who want to grow with us. Whatever your background, if you’ve got a can-do attitude, the confidence to take the initiative and an open mind to learning new skills, you’ll find your place here. Not to mention an open, friendly atmosphere that encourages you to be yourself.