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Senior Strategic Operations Manager, Consumer Growth

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Uber

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Consulting
    Business, Operations & Strategy
  • Chicago

AI generated summary

  • You need 4+ years in ops or strategy, SQL proficiency, a Bachelor's, client-facing experience, and strong analytical, communication, and problem-solving skills in a fast-paced environment.
  • You will manage demand growth strategies, analyze partner performance, execute growth playbooks, engage with merchants, drive cross-functional alignment, and develop scalable processes for efficiency.

Requirements

  • 4+ years of operations, business/ general management, growth operations, strategy, planning, management consulting or similar experience
  • Proficiency in SQL and data analysis tools
  • Bachelor's degree
  • 3+ years of experience in growth operations, management consulting, or corporate strategy
  • 1+ years of client-facing experience
  • Experience in grocery, retail, or CPG industries is a plus
  • Strong analytical and problem-solving skills; ability to turn data insights into actionable business strategies
  • Excellent verbal and written communication skills, with the ability to work across internal teams and external partners, including with senior stakeholders
  • Creative problem-solving approach with ability to build new solutions, experiment and take bold bets
  • Ability to execute projects efficiently while managing multiple priorities in a fast-paced environment
  • Collaborative mindset with a strong ability to drive cross-functional alignment and execution
  • Self-motivated, works independently and possess strong organization and time management skills

Responsibilities

  • Manage Demand Growth Strategies: Develop and execute tailored marketing and investment plans for a portfolio of national and regional merchant partners in the US & Canada.
  • Analyze Performance & Optimize Strategy: Use data-driven insights to assess partner performance, identify areas for improvement, and recommend strategies to enhance investment returns.
  • Own Execution & Implementation: Execute growth playbooks, test new demand strategies, and drive revenue through methodical experimentation and optimization.
  • Engage with External Stakeholders: Partner with strategic merchant partners on strategy and execution to optimize their performance on UberEats, supporting their investment and demand generation decisions.
  • Drive Cross-Functional Alignment: Collaborate with internal teams-including Sales, Marketing, and Operations-to ensure seamless execution of merchant growth strategies.
  • Develop Scalable Processes: Implement best practices and operational efficiencies to scale demand growth programs across multiple partners.

FAQs

What is the primary focus of the Senior Strategic Operations Manager role at Uber Eats?

The primary focus of the role is to manage the development and implementation of efficient and impactful growth strategies for large Grocery and Retail partners.

What are the key responsibilities of this position?

Key responsibilities include managing demand growth strategies, analyzing performance to optimize strategy, executing growth playbooks, engaging with external stakeholders, driving cross-functional alignment, and developing scalable processes.

What qualifications are required for this position?

The basic qualifications include 4+ years of experience in operations, business management, growth operations, strategy, or similar fields, proficiency in SQL and data analysis tools, and a bachelor's degree.

Are there any preferred qualifications for candidates?

Yes, preferred qualifications include 3+ years of experience in growth operations or management consulting, 1+ years of client-facing experience, experience in grocery, retail, or CPG industries, strong analytical skills, excellent communication skills, a creative problem-solving approach, and a collaborative mindset.

Is client-facing experience important for this role?

Yes, 1+ years of client-facing experience is one of the preferred qualifications for the role.

What is the salary range for this role based in Chicago?

The base salary range for this role in Chicago, IL is USD $116,000 per year to USD $128,500 per year.

What additional compensation can be expected besides the base salary?

Besides the base salary, employees may participate in Uber's bonus program, and may also be offered an equity award and other types of compensation.

What benefits are available for employees in this position?

Employees in this position are eligible for various benefits, which can be found in more detail at the Uber careers benefits link.

What skills are essential for this role?

Essential skills include strong analytical and problem-solving abilities, excellent verbal and written communication skills, creativity in problem-solving, project execution efficiency, and a collaborative mindset for driving cross-functional alignment.

Is experience in the grocery or retail industries a requirement?

While not a requirement, experience in grocery, retail, or CPG industries is considered a plus for this role.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness