Senior Student Support Manager

King's College London

16d ago

Applications are closed

Job
Full-time
Senior Level
People, HR & Administration
Education & Teaching
London

Requirements

Essential Criteria
Experience in student welfare case management, leading the provision of support for students across a wide range of situations including when in crisis, from different backgrounds and demonstrating empathy, sensitivity, and discretion.
Experience of managing a team, driving change, and leading on the implementation of initiatives and drive projects to completion.
Comprehensive experience and understanding of the issues impacting the higher education sector in relation to student welfare, support and safeguarding.
Awareness of when to signpost students to appropriate support services, including those relating to health and wellbeing, disability support or academic studies.
Ability to analyse complex data, policies, and procedures to drive improvements, support colleagues, and escalate issues when needed.
Demonstrable negotiating / influencing skills and an ability to work with all levels of stakeholders.
Ability to balance competing demands and manage expectations, both for your own workload and that of a team, bearing in mind the needs of our stakeholders.
Ability to engage in collaborative working across professional service teams, other faculties, academic and student communities, with a meaningful and visible commitment to Diversity & Inclusion policies and practices.
Desirable criteria
Experience of participating in university-level committees/projects, representing the Faculty and communicating requirements to senior management.
Experience of Mental Health first aid and other specialist welfare support training.

Responsibilities

This is an exciting opportunity to lead and shape the student support provision at King’s Business School. As Senior Student Support Manager, you will play a central role in ensuring our student support services and processes are inclusive, effective, and responsive to the needs of our diverse student community.
Working in partnership with the Associate Director of Education, the Student Support team, and Programme Management teams, you will shape and deliver a high-quality, student-centred support service aligned with university-wide policies and faculty priorities.
You will be responsible for overseeing key student support mechanisms, including case escalations, the Support for Study process, and initiatives related to student wellbeing and academic progression. Using data insights and stakeholder feedback, you will monitor and continuously improve the effectiveness of support provision, driving forward improvements and consistency across programmes.
A key part of the role is managing the delivery and development of the professional services-led personal tutoring provision, including a team of four Personal Tutors and a Student Support Manager. You will provide clear direction, coaching, and support to enable the team to manage their workload effectively and respond confidently to sensitive student matters.
This role also involves leading on complex and sensitive casework, acting as a key point of escalation and ensuring that student welfare concerns are managed appropriately and in line with university procedures.
As the Faculty’s Designated Safeguarding Officer, you will ensure compliance with safeguarding requirements and contribute to the development of a supportive, risk-aware culture. You will work closely with colleagues across the university, including Disability Services, Counselling, and central student wellbeing teams, to provide coordinated support for all KBS students.
This is a key leadership role within the KBS Education Professional Services team, offering a unique opportunity to influence strategic developments in student support at faculty and university level.

FAQs

What is the job title for this position?

The job title is Senior Student Support Manager.

What is the main responsibility of the Senior Student Support Manager?

The main responsibility is to lead and shape the student support provision at King’s Business School, ensuring the services are inclusive, effective, and responsive to the needs of the diverse student community.

Is this a full-time position?

Yes, this is a full-time post consisting of 35 hours per week.

What is the contract duration for this position?

The position is offered on an indefinite contract basis.

What are the working hours and conditions for this role?

You will be expected to work in a hybrid format, spending a minimum of two working days per week on campus.

What experience is essential for this role?

Essential experience includes student welfare case management, team management, understanding of issues in higher education related to student welfare and safeguarding, and the ability to analyze complex data and policies.

Are there any desirable criteria for applicants?

Yes, desirable criteria include experience in participating in university-level committees/projects and experience in Mental Health first aid and other specialist welfare support training.

How should applicants submit their application materials?

Applicants should submit a copy of their CV and a supporting statement detailing how they meet the essential criteria listed in the job advert.

What is the salary range for this position?

The salary range is £53,149 - £62,422, inclusive of the London Weighting Allowance.

Who can applicants contact for more information about the role?

Applicants can contact Alastair Gemmill at alastair.gemmill@kcl.ac.uk for more information.

What policies does King’s Business School promote regarding diversity and inclusion?

King’s Business School embraces equality, diversity, and inclusion and encourages applications from individuals from various backgrounds, including women, BAME candidates, and those who are LGBTQ+ or have a disability.

King's College London

Education

Industry

5001-10,000

Employees

Mission & Purpose

King’s College London is amongst the top 40 universities in the world and top 10 in Europe (THE World University Rankings 2024), and one of England’s oldest and most prestigious universities.  With an outstanding reputation for world-class teaching and cutting-edge research, King’s maintained its sixth position for ‘research power’ in the UK (2021 Research Excellence Framework).   King's has more than 33,000 students (including more than 12,800 postgraduates) from some 150 countries worldwide, and 8,500 staff. For nearly 200 years, King’s students and staff have used their knowledge and insight to make a positive impact on people, society and the planet. Focused on delivering positive change at home in London, across the UK and around the world, King’s is building on its history of addressing the world’s most urgent challenges head on to accelerate progress, make discoveries and pioneer innovation. Visit the website to find out more about Vision 2029, which sets out bold ambitions for the future of King’s as we look towards our 200th anniversary.