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Senior Success Architect

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Salesforce

12d ago

  • Job
    Full-time
    Senior Level
  • Architecture & Urban Planning
  • Atlanta, +1
  • Quick Apply

Requirements

  • 5+ years experience in Solution Delivery, Product Management, or Solution Engineering individual contributor role.
  • Hands-on experience working with Salesforce Commerce and Core CRM products, including deep understanding of current product suite and product capabilities that meet common customer use cases; understanding of competitor products and landscape a plus.
  • Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives.
  • Has held positions requiring interaction with both technical and non-technical stakeholders at the across different functions. Understands and can translate customer use cases to technical and functional requirements.
  • Consulting and Salesforce product experience a plus.
  • Skills & Expertise:
  • Executive Communication: Strong oral and written communication skills. Proven record of presenting to and updating internal and external stakeholders, including executive personas.
  • Prioritization Agility: Approach work with a ‘beginner’s mind’ and shift focus and direction when needed to drive higher priority outcomes.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Subject Matter Expertise: Can apply domain and product knowledge to influence product leaders priorities and design decisions. Build relationship as trusted partner with Technology & Product organization.
  • Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimal noise.
  • Decision Quality: Makes good decisions based upon a mixture of analysis, experience, and judgment. Has ability to manage competing and evolving priorities. There will always be more than can be done in a day, so having the right priorities and focus is required.
  • Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust of other parties quickly during negotiations; has a good sense of timing.
  • Action Oriented: Has a bias for action and can manage through ambiguity to drive collaboration and informed decision making to achieve goals and deliverables

Responsibilities

  • Maintain deep understanding of Commerce Cloud products and roadmap and engage with T&P and CSG stakeholders in the development of serviceability requirements, strategic readiness plan and customer adoption plays.
  • Develop expertise for all new product and feature introductions, large-scale migration efforts or product retirements. Document "raw" best practices and learnings from product interaction (e.g. pilots, pre-launch discovery) to deliver to Success teams and deliver readiness for scale.
  • Maintain deep technical, functional and domain knowledge across all in-market and new products. Practice continuous learning through first-hand product experimentation and participation in Product-driven betas, pilots and collaboration with SMEs in the Success Ecosystem.
  • Identify, document, and track all recommended product enhancements reflecting inputs from customer, partner and internal stakeholders. Develop product requirements and deliver to Product Leadership for roadmap consideration.
  • Establish and own relationship with Product Management Leaders and key subject matter experts; strengthen strategic relationship with T&P.
  • Provide product expertise to support the creation and rollout of adoption strategies to improve product adoption score and overall customer health.
  • Work with other Success Architects across the Global Readiness team to continuously improve our operating model and share best practices.

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Mission & Purpose

Salesforce is a leading cloud-based software company that provides customer relationship management (CRM) solutions and a wide range of enterprise applications. Their platform enables businesses to manage customer interactions, sales processes, marketing campaigns, and service operations in a centralised and efficient manner. Salesforce's ultimate mission is to empower companies to connect with their customers, partners, and employees in meaningful ways, fostering stronger relationships and driving business growth. Their purpose is to revolutionise the way businesses operate by offering a comprehensive suite of cloud-based tools and applications that streamline processes, enhance collaboration, and enable organisations to make data-driven decisions. With a strong focus on innovation, customer success,