Logo of Huzzle

Senior Technical Adoption Engineer

image

Cisco

23d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
  • $160.3K - $232.9K
  • San Jose

AI generated summary

  • You need strong technical knowledge of Cisco networking tools, understanding of customer use cases, excellent communication skills, and ability to translate requirements for engineering and support teams. Training experience and CCIE certification are preferred.
  • You will engage with customers to drive adoption of business-critical outcomes, prioritize use cases, provide hands-on support, collaborate with teams, develop training materials, resolve technical issues, and maintain strong communication throughout the customer journey.

Requirements

  • Strong technical knowledge of Cisco networking and collaboration tools.
  • Existing knowledge of the Cisco Spaces platform and typical customer use cases
  • Excellent understanding of how customers use digital platforms for various applications.
  • Outstanding communication and organizational skills.
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers.
  • Experience in training, creating documentation and other collateral, and customer support or management.
  • An in-person, practical approach to problem-solving with a strong sense of ownership
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field

Responsibilities

  • Engage with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes
  • Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure
  • Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement
  • Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them.
  • Collaborate with sales, engineering, and product teams to address customer needs and feedback.
  • Develop documentation and training materials to assist customers in using the platform optimally.
  • Resolve technical issues with the customer, with the ability to escalate to relevant teams when necessary.
  • Maintain strong communication with customers, ensuring they are advised and supported throughout their journey.

FAQs

What is the role of a Senior Technical Adoption Engineer?

The role of a Senior Technical Adoption Engineer is to ensure that our largest customers understand, adopt, and derive maximum value from the Cisco Spaces platform. This involves collaborating with various teams to support and guide customers through the adoption process, addressing their needs, and ensuring they achieve their desired outcomes.

Technology
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

Benefits

  • Competitive compensation

    Our high-performance culture rewards innovation, collaboration and achievement.

  • Employee stock purchase program

    Purchase Cisco stock at a discount to invest in your financial future and the company's (up to 10% of your salary).

  • Employee discount programs

  • Flexible work practices

  • Generous paid time off + holidays