FAQs
What are the working hours for this position?
The shift for this position is scheduled between 4 PM - 1 AM Mountain Time, which includes a 1-hour lunch break and 30 minutes of break time.
What products will I be working with as a Senior Technical Support Engineer?
You will handle complex support issues for Ping Identity's products including PingFederate, PingAccess, PingDirectory, PingOne, PingID, and any supported integration kits.
What kind of experience is required for this role?
Required experience includes Linux-based or Windows server OS management, Lightweight Directory Access Protocol (LDAP), networking (including load balancers, firewalls, IP, DNS), PKI, X.509 certificates, internet protocols (HTTPS/SSL/TLS), troubleshooting web-based applications, experience with APIs (such as REST and SCIM), and scripting languages.
Does Ping Identity provide opportunities for career growth?
Yes, Ping has developed a career ladder for support to ensure there is growth potential for all employees.
Is there a knowledge base that I can contribute to in this role?
Yes, you will actively participate in the community system (public-facing Q&A) and contribute to our knowledge base.
What benefits does Ping Identity offer its employees?
Benefits include generous PTO & holiday schedule, parental leave, progressive healthcare options, retirement programs, education reimbursement opportunities, and commuter offset in specific locations.
How does Ping Identity promote diversity and inclusion?
Ping Identity is committed to building an inclusive and diverse environment where everyone's individuality is respected, through initiatives like Employee Resource Groups and encouraging unique contributions from all colleagues.
What is the base hiring range for this position in Colorado?
The base hiring range for this role in Colorado is approximately $108,500 - $135,454.
What is the company culture like at Ping Identity?
The company culture empowers employees to do their best work, promotes a flexible and collaborative environment, and values talented, smart, fun, and genuinely nice people.
Is Ping Identity an equal opportunity employer?
Yes, Ping Identity is an Equal Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to various protected characteristics.