Senior Technology Support Specialist

Brookfield Asset Management

2mo ago

Job
Full-time
Senior Level
IT & Cybersecurity
£100K - £110K
New York City
Quick Apply

AI generated summary

You must have 7+ years of IT experience, including supporting C-Suite Executives in a financial institution. Proficient in Windows 10 & 11, iOS, Android OS, and Microsoft Office. Strong customer service skills, Cybersecurity awareness, and knowledge of ITIL Methodology. Bachelor’s degree in computer science or related field required.
You will provide exceptional deskside and remote support to users, focusing on Executive members. Own and follow up on IT support requests, enter incidents into ServiceNow, handle video conferencing, and maintain computer hardware and software. Manage project execution, document incidents, and collaborate with team members.

Requirements

Knowledge of the following:
ITIL Methodology
Desktop Project execution and ownership
Proficient with the following technologies:
Windows 10 & 11,
iOS, Android OS,
Microsoft Office (O365)
Internet Browsers,
Local Account Management,
Installs and removals, Registry, Command line, Service management systems and System Management Tools
Windows Auto Pilot
MFA and Cisco VPN or other remote connectivity solutions
Proficient with the following hardware:
Desktop / Laptop
iPad/iPhone,
Android Phones/Devices
Printers
Cisco Video Conferencing equipment,
Cisco phones/Poly Phones
Knowledge of wide area networks, TCP/IP, and home networking.
Experience:
7+ years of related experience, 2 years minimum supporting C-Suite Executives in a financial institution.
Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
Experience with financial services, with front office support a plus
Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
Strong and effective customer relationship management skills and process/practice experience
Experience working with third-party service provider service delivery execution and business governance.
Experience with ServiceNow ticketing system preferred, but not required.
Understands the importance and is vigilant with Cybersecurity matters.

Responsibilities

Provides exceptional deskside and remote support to Brookfield users, with a focus on the firms Executive members
Owns and follows up on IT support requests and problem tickets until user confirms resolution.
Enters incidents and requests into ServiceNow to ensure accurate tracking of End User Issues
Strong experience of video conferencing and collaboration tools, Microsoft Teams
Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
Works on complex, confidential assignments
Owns project execution on behalf of the Deskside team, ensures documentation is accurate, updates are provided to management and inventory/completion tracked successfully.
Ensures past incidents and resolutions are documented appropriately according to knowledge management standards.
Positively represents Brookfield Technology Services with professionalism in all interactions.
Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
Collaborates with other team members to provide efficient, full-service support.
Participates in testing new desktop technologies and software.
Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
Technician will provide customer technical education, and support high level technical problems.
Excellent verbal and written communication skills
Assists, encourages, and serves as a backup to other team members.

FAQs

What is the role of a Senior Technology Support Specialist at Brookfield?

The Senior Technology Support Specialist at Brookfield is responsible for delivering enterprise infrastructure, applications, and end user technology services to approximately 6,500 users across all business groups. They provide first-line support to end users, collaborate with team members and other Technology Services teams, and ensure timely resolution of issues for Executive C-Suite members.

What skills are essential for a Senior Technology Support Specialist at Brookfield?

Excellent communication and interpersonal skills, as well as advanced technical skills, are essential for a Senior Technology Support Specialist at Brookfield. They should also have the ability to mentor and provide technical escalation to other deskside members, oversee deskside projects, and ensure a high-quality end user experience for all users.

What is the reporting structure for a Senior Technology Support Specialist at Brookfield?

The Senior Technology Support Specialist will report to the regional lead, Deskside at Brookfield. They will work closely with team members and other Technology Services teams to maintain and improve the end user experience for all Brookfield users, including Executive C-Suite members.

Brookfield Asset Management

1001-5000

Employees

Mission & Purpose

Brookfield is invested in long-life, high-quality assets and businesses around the world that form the backbone of the global economy. With over $925 billion in assets under management, and over 100 years’ experience as an owner and operator, we put our own capital to work in virtually every transaction, aligning interests with our partners and investors, and bringing the strengths of our operational expertise, global reach and large-scale capital to bear in everything we do. To learn more about our global businesses spanning renewable power and transition, infrastructure, real estate, private equity and credit, please visit www.brookfield.com. Phishing and Fraudulent Websites Warning Please be aware of the misuse of the Brookfield name and brand by individuals and groups fraudulently publishing fake websites and engaging in “phishing” scams that seek personal or confidential information from potential job candidates. This includes the posting of fake Brookfield job offers on LinkedIn and other career sites. You can find more details on what to look out for and how to report potentially fraudulent activity at https://www.brookfield.com/web-fraud-and-phishing-warning.