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Senior Territory Account Manager

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Uber

9d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Cape Town

AI generated summary

  • You need 4+ years in account management, skills in Excel/Google Sheets, strong communication, critical thinking, data proficiency, e-commerce experience, and teamwork abilities.
  • You will manage merchant relationships, upsell marketing products, track KPIs, standardize processes, collaborate with teams, and provide training while embodying the brand's mission.

Requirements

  • At least 4 years of experience in Account Management, Sales, Operations or similar functions
  • Desire to work with merchants & building a strategic partnerships, being proactive, creating positive and lasting relationships to bring them added new value and helping them to reach their potential on Uber Eats
  • Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
  • Highly autonomous - able to work with minimal oversight
  • Excellent communication
  • Strong critical thinking ability
  • Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
  • Outstanding work ethic and attention to detail
  • Experience upselling promotional products and ads
  • Demonstrated ability to collaborate across departments, such as marketing, operations, and customer support, to ensure client success and achieve business objectives
  • E-commerce or marketplace experience
  • Project Management: good organization, prioritization & time management skills

Responsibilities

  • Manage a portfolio of Uber Eats merchant partners
  • Establish and proactively maintain communication channels with merchant partners via email, phone and face-to-face meetings
  • Upsell merchants on marketing products (Ads, promotions/offers, etc.)
  • Build processes and standardize best-practices within merchant success and the Gauteng territory
  • Partner with our Operations and Sales teams on managing the relationship, issue resolution & questions of merchants
  • Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews
  • KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats' mission, brand, and product

FAQs

What is the primary focus of the Senior Territory Account Manager role?

The primary focus is on post-sales for Small-to-Medium Sized Businesses, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.

How many years of experience are required for this position?

At least 4 years of experience in Account Management, Sales, Operations, or similar functions is required.

What types of merchant partners will the Senior Territory Account Manager manage?

The Senior Territory Account Manager will manage a portfolio of Uber Eats merchant partners.

What tools and software skills are necessary for this role?

Proficiency in Excel, Google Sheets, Tableau, Python, or other similar data tools is necessary.

Is there a requirement for autonomy in this position?

Yes, candidates should be highly autonomous and able to work with minimal oversight.

What are some of the main responsibilities of the Senior Territory Account Manager?

Main responsibilities include managing merchant relationships, upselling marketing products, tracking merchant KPIs and OKRs, conducting business reviews, and collaborating with Operations and Sales teams.

What qualities are preferred in a candidate for this role?

Preferred qualities include excellent communication, strong critical thinking ability, attention to detail, and experience in upselling promotional products and ads.

Is experience in e-commerce or marketplace environments preferred?

Yes, experience in e-commerce or marketplace environments is preferred.

Will the Senior Territory Account Manager work in collaboration with other departments?

Yes, the role requires collaboration across departments, such as marketing, operations, and customer support, to ensure client success and achieve business objectives.

What is the importance of KPI and OKR-centric methodology in this role?

The KPI and OKR-centric methodology is important for tracking results, understanding merchant success, and generating team awareness about the need for measuring performance against important metrics.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness