Senior UX Designer - Support - Customer

Tesco

Nov 9, 2024

Applications are closed

Job
Full-time
Senior Level
Design
London

Requirements

A strong, well-curated portfolio demonstrating your expertise across web, responsive and native apps.
Strong experience in high-profile design projects in a customer-facing commercial environment.
Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
Proficiency in interaction design for web (desktop and mobile) and native applications
Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
Experience collaborating closely with multiple disciplines including product and engineering.
Self-motivation, and good organisational and time-management skills.
Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
The ability to coach, mentor and set standards for ways of working for more junior team members.
Proficiency with current industry design and collaboration tools, such as Figma and Miro.
Previous experience in the retail sector is an advantage.

Responsibilities

Design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
Own all end-to-end UX process activities including discovery, running design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.
Champion human-centred design inside and outside of your team.
Work within and across agile squads to design, develop and improve the customer experience across our digital products.
Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, unmoderated, usability testing and more.
Use quantitative data and partner with the analytics team to help inform your work.
Work closely with multidisciplinary teams, finding new opportunities for improvements.
Collaborate with different disciplines including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business stakeholders to explore, build and deliver designs.
Facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
Promote inclusive design practices and deliver accessible designs.
Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
Collaborate with the Design System team to help evolve the Design System based on user needs
Help other disciplines understand the value design can bring to a project to build the best products.
Provide feedback to other designers to help strengthen your team and Tesco as a whole.
Help your teammates build experience, strong decision-making skills, and empathy for our customers.
Embrace opportunities to line manage other designers and help with their learning and development
Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.

FAQs

What is the primary role of the Senior UX Designer at Tesco?

The primary role is to shape experiences that help millions of people shop better by crafting intuitive and effortless solutions that improve every stage of a customer’s shopping journey.

What kind of projects will the Senior UX Designer work on?

The Senior UX Designer will design large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions.

What are some key responsibilities of this position?

Key responsibilities include owning all end-to-end UX process activities, championing human-centred design, collaborating with multidisciplinary teams, and promoting inclusive design practices.

Are there opportunities for career growth and development?

Yes, Tesco values personal and career growth and offers opportunities for every stage of your journey within a supportive team environment.

What qualifications are necessary for this position?

Applicants should have a strong portfolio, experience in high-profile design projects, a good understanding of the end-to-end iterative design process, and proficiency in design and collaboration tools.

Is experience in the retail sector required?

Previous experience in the retail sector is advantageous but not explicitly required.

What tools and methodologies will the Senior UX Designer work with?

The designer will use tools such as Figma and Miro, and methodologies including human-centred design, journey mapping, wire-framing, and user testing.

Will the Senior UX Designer be involved in mentoring junior team members?

Yes, there are opportunities to coach, mentor, and help with the learning and development of junior team members.

What benefits are offered to Tesco employees?

Benefits include an annual bonus scheme, holidays starting at 25 days, private medical insurance, paid maternity and paternity leave, and access to mental wellbeing support.

How does Tesco promote diversity and inclusion in the workplace?

Tesco is committed to creating an inclusive and accessible environment for all employees and is proud to have been accredited as a Disability Confident Leader.

What is Tesco's vision for customer service?

Tesco’s vision is to become every customer's favourite way to shop, focusing on serving customers, communities, and the planet responsibly and sustainably.

Tesco

Retail & Consumer Goods

Industry

10,001+

Employees

1919

Founded Year

Mission & Purpose

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do. Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia. Share our passion for the people, products and places that make us great, and we can offer the right support to develop your skills.