FAQs
What are the primary responsibilities of a Server Engineer I?
The primary responsibilities include monitoring and maintaining Windows servers, virtual infrastructure, and Citrix infrastructure, performing analysis and resolution of complex problems, providing tier 1 support, and documenting work.
What qualifications are required for the Server Engineer I position?
A Bachelor's Degree with 3 years of related experience or 6 years of related experience is required.
What technical skills are essential for this role?
Essential technical skills include experience in Windows Engineering, knowledge of Active Directory, virtualization technologies (especially VMWare), PowerShell, and experience with server backup and recovery methodologies.
Are certifications important for this position?
Yes, VCP and MCSE technical certifications are preferred for this role.
What is the expected work environment for a Server Engineer I?
The position involves both independent work and collaboration with various teams across the enterprise in a possibly high-pressure environment.
Is on-call availability required?
Yes, on-call availability 24/7 as part of a rotation schedule is required.
What types of environments will the Server Engineer I be working in?
The role may involve working in large heterogeneous environments, preferably with over 1000 servers.
What kind of support will the Server Engineer I provide?
The Server Engineer I will provide tier 1 troubleshooting support on issues identified with deployed services, including resolution and remediation.
Is experience in healthcare or data privacy important for this role?
Yes, a healthcare knowledge/background including data privacy practices and laws is preferred.
What kind of personal skills are valued in this position?
Strong interpersonal skills, oral communication skills, analytical and problem-solving abilities, and a strong customer service orientation are highly valued.