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Service Advisor

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Pendragon PLC

6d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need customer service experience, interest in cars, strong organization skills, sales experience, and a passion for delivering exceptional service while meeting KPIs.
  • You will estimate repair work, book services, advise customers on actions, invoice for services, and promote extras while maximizing upsell opportunities. Keep customers informed throughout the process.

Requirements

  • Background in customer service and an interest in the automotive industry, whether above or below the bonnet
  • Flawless organisation skills, and confidence with using computer systems
  • Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
  • Dedication to providing an incredible service, with a passion for making our customers happy!

Responsibilities

  • Provide estimates for work, and book in service and repair work for our customers’ vehicles
  • Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
  • Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

FAQs

What is the salary for the Service Advisor position?

The salary for the Service Advisor position is £26,857 with an additional £4,800 bonus potential.

What benefits are provided alongside the salary?

Benefits include a pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, and exclusive company discounts on used car purchases, leasing deals, and aftersales services.

What key responsibilities does a Service Advisor have?

A Service Advisor is responsible for booking service and repair work, providing estimates, advising customers on services, keeping customers informed about their vehicle status, and maximizing opportunities to upsell additional products.

What qualities are needed to succeed as a Service Advisor?

Success in the Service Advisor role requires a background in customer service with an interest in the automotive industry, excellent organizational skills, sales experience, and a dedication to delivering exceptional customer service.

Is sales experience required for this role?

Yes, sales experience is desirable, especially the ability to maintain high customer service levels while meeting KPIs and deadlines in a fast-paced environment.

What type of work environment can a Service Advisor expect?

A Service Advisor can expect a fast-paced work environment where collaboration is key, and employees are empowered to bring out the best in themselves and in others.

Does Lithia UK promote diversity in their hiring process?

Yes, Lithia UK recognizes the value of diversity in the workforce and positively welcomes applications from all walks of life, backgrounds, and communities.

What type of training or support can new hires expect?

New hires can expect training and support designed to help them excel in their role and grow within the company.

How do I apply for the Service Advisor position?

To apply for the Service Advisor position, interested candidates should visit the Lithia UK careers page or follow the application instructions provided in the job posting.

Is there potential for career advancement in this role?

Yes, there are opportunities for career advancement within Lithia UK for those who demonstrate dedication and a strong performance in their role.

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Pendragon PLC

Here at Pendragon, we're driving beyond the possible.

Manufacturing & Electronics
Industry
5001-10,000
Employees
1989
Founded Year

Mission & Purpose

Here at Pendragon, we’re driving beyond the possible. This is a place where you can work for an industry game-changer, with inspirational people, supported with the opportunity to thrive in your career, whether that be as a part of our head office, Evans Halshaw, Stratstone, CarStore, Quickco, Pendragon Vehicle Management or Pinewood teams. As a Pendragon Associate, you’ll play a key part in shaping our future as we collaborate to transform the automotive industry. You’ll be empowered to be the best you can be, in an innovative place that recognises drive and commitment. Our industry-leading training and development programmes will guide you to become experts with your customers, as we unite as one to be the best we can be. Here, you can happily bring your true self to work, truly enjoying the journey as you help drive our innovation. You’ll continuously exceed expectations with an open-minded approach, brushing shoulders with some of the most exhilarating and pioneering vehicle manufacturers in the market. If you’ve got the drive and commitment, the doors are open for you. This is Pendragon.