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Service Advisor NEW

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BMW Group

Yesterday

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You should be eager to learn, organized, detail-oriented, and have a strong customer service background; Kerridge knowledge is a plus but not essential. Training will be provided.
  • You will provide excellent customer care, update clients on vehicle servicing, liaise with technicians, offer product advice, and build rapport while working flexible hours, including weekends.

Requirements

  • Don't worry if you do not have previous experience, we want applications from individuals with a willingness to learn and progress.
  • Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW to support your career.
  • Ideally, you will have excellent organisational and administrative skills along with good attention to detail.
  • A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
  • Working knowledge of Kerridge would be advantageous, but not essential.

Responsibilities

  • As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.
  • You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.
  • You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time.
  • You will also have the ability to give the best advice on our products and services to our customers.
  • This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
  • Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What are the main responsibilities of a Service Advisor at Synter Stevenage?

As a Service Advisor, your main responsibilities include providing outstanding customer care, informing and consulting on vehicle servicing, keeping customers updated on their vehicle status, liaising with technicians and workshop control, and providing advice on products and services.

Is previous experience required for this position?

No, previous experience is not required. We welcome applications from individuals with a willingness to learn and progress. Training will be provided through our in-house Learning & Development team and manufacturer courses.

What skills are important for this role?

Important skills for this role include excellent organisational and administrative skills, attention to detail, and a strong customer service background to deliver high levels of customer satisfaction.

Do I need to have knowledge of Kerridge to apply?

While working knowledge of Kerridge would be advantageous, it is not essential to apply for the position.

What kind of work schedule can I expect?

Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends, to ensure we provide the highest levels of service to our customers.

What benefits are offered to employees?

Employees are offered enhanced holiday entitlement (33 days including bank holidays), industry-leading maternity, paternity, and adoption pay, career development opportunities, recognition of long service every 5 years, discounted car schemes, high street discounts, discounted gym memberships, a cycle to work scheme, and one paid day a year for voluntary/community work.

Are there opportunities for career development?

Yes, there are opportunities for career development through training provided by our dedicated in-house Learning & Development team and outstanding manufacturer courses.

What is the company culture like at Synter Stevenage?

The company culture at Synter Stevenage emphasizes outstanding customer care, teamwork, and a commitment to employee development and well-being.

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.