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Service Analyst

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TPP

Mar 10, 2023

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • £45K
  • Leeds

Requirements

  • No experience is required to join our Service Anlayst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a variety of projects and have plenty of opportunities to travel internationally.
  • Degree is desirable but not essential
  • A levels or equivalent

Responsibilities

  • In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support over 250,000 users and represent their voice within the company by providing insights, analysis and feedback to other teams.
  • You will collaborate with other teams and work closely with NHS and government leaders to help improve patient care.
  • You will also play a key role in managing the launch of innovative products and solving complex customer issues.

FAQs

What does a Service Analyst do?

A Service Analyst provides exceptional support to users around the world, ensuring great customer service for our clients.

What kind of users do Service Analysts support?

Service Analysts support a wide range of users, from nurses in Shanghai to mental health specialists in Plymouth and beyond.

What skills are needed to be a successful Service Analyst?

Successful Service Analysts possess strong customer service skills, attention to detail, and the ability to provide timely and effective support to users.

What is the importance of providing great customer service in this role?

Providing great customer service is crucial in this role as it helps build and maintain positive relationships with our users and ensures their satisfaction with our services.

How does a Service Analyst contribute to the overall success of the organization?

Service Analysts play a key role in ensuring the smooth operation of our services and the satisfaction of our users, ultimately contributing to the overall success of the organization.

Delivering healthcare software in the UK & abroad. Our goal is to join up care through integrated health records

Technology
Industry
501-1000
Employees
1997
Founded Year

Mission & Purpose

TPP is a leading provider of healthcare technology, dedicated to delivering world-class healthcare software in the UK and internationally. We work alongside governments and healthcare providers to improve health outcomes, tackle inequalities in care, reduce health service costs, and improve patient and clinician experiences. Our philosophy is to join up healthcare based on shared electronic health records, improving access to clinical data and empowering patients to take part in their own care. Our core product, SystmOne, makes this possible. Hosting over 50 million patient records in the UK alone, SystmOne is used by over 7,600 NHS organisations across more than 25 different care settings as well as having live deployments in China, the Middle East and the Caribbean. TPP is also the developer of Airmid, the healthcare app designed to enable all citizens to take control of their own health. We know the value of data and how it can be used for good. We collaborate with research organisations and enable big-data analytics through projects such as OpenSAFELY. TPP is based in Horsforth, a vibrant suburb of Leeds, and we are always on the lookout for bright, talented applicants to join us in a range of graduate and professional roles. We have consistently ranked highly in both the Times’ and the Job Crowds’ Top 100 Graduate Employers lists.

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