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Service and Sales Assistant - Liverpool

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Yugo

17d ago

Applications are closed

  • Job
    Part-time
    Entry Level
  • Sales & Business Development
  • Liverpool

Requirements

  • Great customer service and communication skills, being able to effectively engage with people at all levels
  • Be super personable and have a genuine passion for engaging with people
  • Ability to be proactive with strong problem-solving skills
  • Be really organised and able to spin lots of plates at once (metaphorical plates!)
  • Good working knowledge of MS packages
  • Resilience and adaptability, as well as a great cultural diversity awareness
  • Preferred:
  • A preferred qualification and/or willingness to undertake training for Carbon Literacy as our Pillars are a fundamental part of our brand.

Responsibilities

  • Provide a friendly and professional customer service to students living in the residences
  • Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
  • Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
  • Follow and implement all our operating procedures
  • Ensure that the safety and welfare of all our residents is always maintained
  • Organise and communicate social events for residents
  • Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.

Where extraordinary beginnings are made.

Hospitality & Travel
Industry
501-1000
Employees
2021
Founded Year

Mission & Purpose

Yugo is the first global student housing operator, created to enhance students’ overall experiences throughout and beyond university and college life. Yugo offers a truly differentiated living experience that is environmentally and socially conscious, emotionally supportive and safe. Based in Denver, Colorado, the business was created through merging three successful international operational brands – the student housing company, Nexo Residencias and Uninest Student Residents with the U.S. operations of Ucomm that were under Global Student Accommodation (GSA), the leading real estate and investment asset manager. Yugo’s experienced leadership team builds on decades of experience to help more students across the globe learn, grow and thrive. Yugo’s global portfolio will encompass 110 properties (living spaces) in nine countries, with 42,000 beds in more than 69 of the top cities in the world for higher education, stretching from Seattle to Melbourne. In the U.S., Yugo’s 29 living spaces span 19 states in cities such as Philadelphia, PA, Columbia, MO, Minneapolis, MN, and Seattle, WA, and college towns such as Madison, WI, Tallahassee, FL and Tempe, AZ, among others. Yugo will join forces with students to build a better future for the planet and themselves. The business pledges to eliminate single-use plastics in living spaces and corporate offices, supply sustainably sourced beds and chairs to support students’ physical and emotional environment and educate students on energy usage and sustainable living in Yugo spaces around the world. This approach will be enabled by Yuniverse, Yugo’s bespoke technology platform providing digital services with greater reach and connectivity to students globally.