FAQs
What is the main responsibility of a Service Assistant?
The main responsibility of a Service Assistant is to provide a positive customer experience by managing back of house processes and handling various administrative and customer service-related tasks.
What qualifications are required for this position?
Applicants should possess excellent written and oral communication skills in English, exceptional customer service abilities, and a full valid UK driver’s license for 2 or more years.
Is previous experience in a similar role necessary?
While previous experience in a customer service or administrative role is beneficial, it is not strictly necessary; a positive attitude and willingness to learn are also valued.
Are training and development opportunities available?
Yes, ongoing training and development are provided to help you grow your skills and advance your career.
What kind of work environment can I expect?
You can expect a dynamic and fast-paced environment where inclusion, learning, and collaboration are key to success.
Will I be required to work shifts?
Yes, flexibility in your schedule and the willingness to work shifts are required for this position.
How does the company manage customer queries and communications?
The Service Assistant supports the workshop team with customer communications while vehicles are in service and manages the timeliness of responses in communication queues.
What tools or technologies will I be using?
You will have the opportunity to work with innovative technology, advanced tools, and software as part of your role.
What benefits are included in the compensation package?
The compensation and benefits package includes competitive pay, opportunities for growth, and a safe and fun workplace.
Is there a focus on teamwork in this role?
Yes, working collaboratively with Front of House and other team members is essential for managing operations and providing excellent service.