Service Clerk - Switchboard

Brant Community Healthcare System

Oct 28

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Healthcare
Brantford

Requirements

Secondary School Diploma
Successful completion of Medical Office Administration/Clerk Program
Proficient in Microsoft Office including Word and Excel
Previous experience with Meditech
Keyboarding and data entry proficiency- 50 WPM
Previous multi line console experience in a healthcare setting
Effective September 7th, 2021 all applicants must provide proof of two doses for full vaccination against Covid-19 (in the form of watermark receipts from the provincial portal) or provide written proof of a medical or religious reason for not being fully vaccinated as per Organization Policy, Covid-19 Immunization and Management.
Successful completion of Medical Terminology Course
Previous Health Records experience an asset
Understanding of Universal Code System is an asset
Demonstrated knowledge of health care utilization processes
Demonstrated ability to work independently as well as within a multi-disciplinary team setting
Demonstrated exemplary customer service and communication skills
Ability to plan and set objectives and prioritize workload.
Self-directed, reliable, mature, dependable individual
Excellent attendance record
Demonstrated ability to work under pressure in emergency situations
Must be available for all three shifts, weekends and statutory holidays.
Able to handle all physical demands
Reliable individual with excellent attendance record and able to work all shifts
Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, and push, with the ability to maintain a high standard of performance. Periods of lengthy sitting, intensive visual concentration and use of VDT 75 percent of a shift worked

Responsibilities

Providing inbound and outbound call processing for a high volume call centre
Dispatching of emergency response teams
Monitoring of BCHS alarm systems and providing appropriate response
Providing Lifeline Response, cashier functions and reception for the BCHS
Chart assembly, including filing of loose reports and physician mail
Distribution of patient information, through manual and technical means, while maintaining the integrity of all data
Other duties as required

FAQs

What is the job title for this position?

The job title is Service Clerk - Switchboard.

Where is the Brant Community Healthcare System located?

The Brant Community Healthcare System is located in Brantford and Paris, Ontario.

What are the working hours for this position?

The successful applicant must be available for all three shifts, including weekends and statutory holidays.

What are the primary responsibilities of the Service Clerk - Switchboard?

Primary responsibilities include processing inbound and outbound calls, dispatching emergency response teams, monitoring alarm systems, providing cashier functions and reception, chart assembly, and distributing patient information.

What education qualifications are required for this position?

A Secondary School Diploma and successful completion of a Medical Office Administration/Clerk Program are required.

Is previous experience with Meditech necessary?

Yes, previous experience with Meditech is mandatory.

What competencies are necessary for the Service Clerk position?

Candidates must demonstrate knowledge of healthcare utilization processes, excellent customer service and communication skills, the ability to work independently and in a team, and the ability to prioritize workload.

Are there any preferred qualifications or competencies for this role?

Preferred qualifications include successful completion of a Medical Terminology Course and previous Health Records experience, as well as being a reliable individual with an excellent attendance record.

What health and safety measures are in place regarding COVID-19 vaccination?

As of September 7th, 2021, all applicants must provide proof of full vaccination against COVID-19 or written proof of a medical or religious exemption.

What is the physical demand of the Service Clerk position?

The position requires excellent physical health, including the ability to bend, lift, walk, carry, pull, kneel, and push, as well as periods of lengthy sitting and intensive visual concentration.

Does BCHS provide accommodations during the recruitment process?

Yes, BCHS is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available upon request.

Brant Community Healthcare System

Exceptional Care - Exceptional People.

Science & Healthcare

Industry

1001-5000

Employees

Mission & Purpose

The Brant Community Healthcare System (BCHS) in Brantford and Paris Ontario, is a leading community health care organization with a total of 262 beds and more than 2,300 staff, physicians and volunteers providing support, programs and services to over 120,000 residents in our community. In 1999, The Willett Hospital in Paris and the Brantford General Hospital became the first two partners in the BCHS. The Brantford General Hospital is a regional acute health centre and the Willett site provides urgent care and ambulatory services for those in need. The BCHS has been awarded the 'Gold' Quality Healthcare Workplace award by the Ontario Hospital Association and Ontario Ministry of Health and Long-Term Care for two years in a row and are an affiliated teaching site of the McMaster University Michael G. DeGroote School of Medicine. We are also the regional centre for Paediatrics, Mental Health, Obstetrics, Gynaecology, CT Scanning, Critical Care, Surgical Services, Ambulatory Care and Emergency Medicine and the site of the Brant Community Cancer Clinic and the S.C. Johnson Dialysis Clinic for patients throughout Brant County and Haldimand-Norfolk.