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Service Clerk - Switchboard

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Brant Community Healthcare System

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Healthcare
  • Brantford

AI generated summary

  • You need a Secondary School Diploma, Medical Office Administration Program, Meditech experience, strong customer service skills, and availability for all shifts. Full COVID-19 vaccination required.
  • You will manage high-volume calls, dispatch emergency teams, monitor alarms, handle cashier and reception duties, assemble charts, and distribute patient information while ensuring data integrity.

Requirements

  • Secondary School Diploma
  • Successful completion of Medical Office Administration/Clerk Program
  • Proficient in Microsoft Office including Word and Excel
  • Previous experience with Meditech
  • Keyboarding and data entry proficiency- 50 WPM
  • Previous multi line console experience in a healthcare setting
  • Effective September 7th, 2021 all applicants must provide proof of two doses for full vaccination against Covid-19 (in the form of watermark receipts from the provincial portal) or provide written proof of a medical or religious reason for not being fully vaccinated as per Organization Policy, Covid-19 Immunization and Management
  • Successful completion of Medical Terminology Course
  • Previous Health Records experience an asset
  • Understanding of Universal Code System is an asset
  • Demonstrated knowledge of health care utilization processes
  • Demonstrated ability to work independently as well as within a multi-disciplinary team setting
  • Demonstrated exemplary customer service and communication skills
  • Ability to plan and set objectives and prioritize workload
  • Self-directed, reliable, mature, dependable individual
  • Excellent attendance record
  • Demonstrated ability to work under pressure in emergency situations
  • Must be available for all three shifts, weekends and statutory holidays
  • Able to handle all physical demands
  • Safety (patient, worker & workplace) is a BCHS Corporate Priority. The successful applicant will demonstrate good stewardship in the identification, reporting and mitigation of unsafe acts or conditions
  • Reliable individual with excellent attendance record and able to work all shifts
  • Excellent physical health i.e. bend, lift, walk, carry, pull, kneel, and push, with the ability to maintain a high standard of performance. Periods of lengthy sitting, intensive visual concentration and use of VDT 75 percent of a shift worked

Responsibilities

  • Providing inbound and outbound call processing for a high volume call centre
  • Dispatching of emergency response teams
  • Monitoring of BCHS alarm systems and providing appropriate response
  • Providing Lifeline Response, cashier functions and reception for the BCHS
  • Chart assembly, including filing of loose reports and physician mail
  • Distribution of patient information, through manual and technical means, while maintaining the integrity of all data
  • Other duties as required

FAQs

What type of roles are available at the Brant Community Healthcare System?

We offer casual, part-time, and full-time positions, including full-time nursing roles with a 4 on 5 off schedule.

What are the educational requirements for the Service Clerk - Switchboard position?

Candidates must have a Secondary School Diploma and successful completion of a Medical Office Administration/Clerk Program.

Is prior experience in healthcare necessary for this position?

Yes, previous experience with a multi-line console in a healthcare setting is mandatory.

What software skills are required for this role?

Proficiency in Microsoft Office, particularly Word and Excel, is required, along with keyboarding and data entry proficiency of 50 WPM.

Are there any vaccination requirements for applicants?

Yes, effective September 7th, 2021, all applicants must provide proof of two doses of vaccination against Covid-19 or provide written proof of a medical or religious exemption.

What does the primary responsibility of the Service Clerk - Switchboard entail?

The primary responsibilities include processing inbound and outbound calls, dispatching emergency response teams, managing alarm systems, and various clerical duties including chart assembly and patient information distribution.

Is there any support for employee wellness?

Yes, we offer an Employee Assistance Program that is free and confidential for all employees and their family members.

Will I need to work shifts, including weekends and holidays?

Yes, candidates must be available for all three shifts, weekends, and statutory holidays.

Are there opportunities for professional development?

Yes, we offer tuition reimbursement through a Centralized Education Fund to support ongoing education.

What is the organization’s commitment regarding inclusivity and diversity?

The Brant Community Healthcare System is committed to employment equity and diversity, welcoming applications from various marginalized groups and providing accessible employment practices per the Accessibility for Ontarians with Disabilities Act (AODA).

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Brant Community Healthcare System

Exceptional Care - Exceptional People.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

The Brant Community Healthcare System (BCHS) in Brantford and Paris Ontario, is a leading community health care organization with a total of 262 beds and more than 2,300 staff, physicians and volunteers providing support, programs and services to over 120,000 residents in our community. In 1999, The Willett Hospital in Paris and the Brantford General Hospital became the first two partners in the BCHS. The Brantford General Hospital is a regional acute health centre and the Willett site provides urgent care and ambulatory services for those in need. The BCHS has been awarded the 'Gold' Quality Healthcare Workplace award by the Ontario Hospital Association and Ontario Ministry of Health and Long-Term Care for two years in a row and are an affiliated teaching site of the McMaster University Michael G. DeGroote School of Medicine. We are also the regional centre for Paediatrics, Mental Health, Obstetrics, Gynaecology, CT Scanning, Critical Care, Surgical Services, Ambulatory Care and Emergency Medicine and the site of the Brant Community Cancer Clinic and the S.C. Johnson Dialysis Clinic for patients throughout Brant County and Haldimand-Norfolk.