FAQs
What is the primary responsibility of a Service Coordinator at Kyndryl?
The primary responsibility of a Service Coordinator at Kyndryl is to ensure timely and effective resolution of customer issues, coordinate and manage service requests, and maintain constant communication with customers throughout the service process.
What qualifications are required for the Service Coordinator position?
Candidates must have at least 5 years of experience in a key IT discipline such as desktop field services, network support, applications, security, or IT management, along with expertise in incident management, service improvement, and customer service.
Is ITIL certification preferred for this role?
Yes, ITIL certification is preferred for the Service Coordinator position at Kyndryl.
What skills are important for success in this role?
Important skills for success in this role include expertise in customer service and communication, capabilities in navigating between various IT platforms, and proficiency in SLA Management/Service Management.
Will there be opportunities for career growth at Kyndryl?
Yes, Kyndryl offers numerous opportunities for career growth, including hands-on experience, learning opportunities, and the chance to obtain certifications in major platforms.
How does Kyndryl promote diversity and inclusion?
Kyndryl promotes diversity and inclusion by welcoming individuals from all cultures, backgrounds, and experiences, and through initiatives like the Kyndryl Inclusion Networks that support an equitable workplace culture.
What can I expect in terms of employee benefits at Kyndryl?
Kyndryl provides a variety of employee benefits designed to reflect the diversity of employees' needs, support well-being, and assist families through significant life events.
How does Kyndryl support continuous learning?
Kyndryl supports continuous learning through employee learning programs that provide access to certifications and training from leading industry platforms including Microsoft, Google, and Amazon.
What is the company culture like at Kyndryl?
The company culture at Kyndryl emphasizes innovation, collaboration, and a commitment to creating an equitable and inclusive environment where employees can bring their whole selves to work.
Can I apply for the Service Coordinator position if I have a growth mindset and focus on customer success?
Yes, candidates with a growth mindset and a strong focus on customer success are encouraged to apply, as these qualities are highly valued by Kyndryl.