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Service Coordinator - MENAT

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Dubai
    Remote

AI generated summary

  • You need a bachelor's degree and 3-6 years in customer support, fluency in Arabic and English, plus strong communication, leadership, problem-solving, and independent work skills.
  • You will coordinate service inquiries, manage customer relationships, process orders in SAP, create quotes, monitor deliveries, and support project timelines and invoicing for optimal service delivery.

Requirements

  • Bachelor's degree with 3-6 years experience in Customer support
  • Candidate has to be strong in Arabic and English Languages
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Ability to work independently
  • Strong problem solving skills

Responsibilities

  • Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
  • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Acceptance of e-mails and phone calls for service inquiries and spare parts processing – with national and international, internal and external customers and channel partners
  • Working together with people from the business unit
  • Contacts are under guidance and/or geared towards collecting or giving technical information, such as technical clarification of inquiries in coordination with the technical specialists (Remote Support) as needed
  • Handling Service project processes
  • Creation of quotes for service and/or spare parts
  • Ordering entry of spare parts / service orders in SAP, and monitoring of delivery dates and tracking of spare parts production and orders
  • Invoicing
  • Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or manufacturing, in order to guarantee our customers the highest level of availability
  • Supporting Service Managers in forecasting with feedback on current project timeline

FAQs

What is the main responsibility of a Service Coordinator - MENAT?

The main responsibility of a Service Coordinator - MENAT is to act as the single point of contact for customers, ensuring timely and satisfactory resolution of concerns related to support services, managing service projects, creating quotes, handling spare parts ordering, and invoicing.

What qualifications are required for the Service Coordinator position?

A Bachelor's degree with 3-6 years of experience in customer support is required, along with strong proficiency in Arabic and English languages.

What kind of working pattern is offered for this role?

This role offers a shift-based working pattern with part-time options available. Specific working patterns can be discussed during the application process.

What skills are essential for success in this role?

Essential skills include strong oral and written communication skills, strong interpersonal and leadership skills, the ability to work independently, and strong problem-solving skills.

Are there any benefits associated with this position?

Yes, benefits include contemporary work-life balance policies, comprehensive private medical care options, life insurance, disability programs, tailored financial programs, and additional elected or voluntary benefits.

What type of company is Baker Hughes?

Baker Hughes is an energy technology company that provides innovative solutions to energy and industrial customers worldwide, focusing on making energy safer, cleaner, and more efficient.

Is there any emphasis on employee well-being at Baker Hughes?

Yes, Baker Hughes prioritizes the health and well-being of its workforce and invests in training, rewarding talent, and developing leaders at all levels to bring out the best in each other.

What languages must candidates be proficient in for this role?

Candidates must be proficient in both Arabic and English languages.

How does Baker Hughes ensure diversity and inclusion in hiring?

Baker Hughes is an Equal Opportunity Employer and makes employment decisions without regard to various characteristics such as race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, and protected veteran status.

We take energy forward – making it safer, cleaner, and more efficient for people and the planet.

Energy
Industry
10,001+
Employees
1987
Founded Year

Mission & Purpose

Baker Hughes (NASDAQ: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet. For more than a century, our inventions have revolutionized energy. We harness the power of engineering, data, and science to redefine what's possible. Our diverse portfolio of equipment and service capabilities span the energy and industrial value chain. Our two operating segments, Oilfield Services & Equipment (OFSE) and Industrial & Energy Technology (IET), are organized based on the nature of our markets and customers, and consist of similar products and services. Visit us at bakerhughes.com to learn more.

Benefits

  • Life Insurance