FAQs
What is the primary responsibility of a Service Delivery Officer in Branch Banking?
The primary responsibility is to handle personalized service requests from customers and ensure compliance with regulatory requirements.
What skills are required for this position?
Excellent communication skills, customer service orientation, courteous and polite demeanor, good knowledge of Microsoft Excel, and an understanding of banking norms and processes are required.
How does the Service Delivery Officer manage customer complaints?
The officer is responsible for managing customer complaints and ensuring their resolution within the stipulated turnaround time (TAT).
Is experience with high net worth customers necessary for this role?
Yes, developing and maintaining banking relationships with a select group of high net worth customers is part of the job requirements.
What is meant by generating timely business MIS?
It refers to the generation of Management Information Systems reports that provide important data insights to aid in business decision-making.
Will the Service Delivery Officer coordinate with other departments?
Yes, the officer will coordinate with CPC, RPC, and Investment desks for account opening process and other service requests.
Are there specific compliance and regulatory requirements the officer needs to adhere to?
Yes, ensuring strict adherence to compliance, audit, and regulatory requirements for the customer segment is a key responsibility of the role.
Is there a focus on teamwork in this position?
Yes, the role involves collaboration with various departments, indicating the importance of teamwork in ensuring efficient service delivery.
What attributes make a candidate suitable for this position?
Attributes such as strong communication skills, a service-oriented approach, politeness, proficiency in Excel, and a solid understanding of banking processes make a candidate suitable for the role.
Do candidates need any specific technical skills for this position?
Good knowledge of Microsoft Excel is crucial, as it is used for generating reports and analyzing data relevant to the business and customer service operations.