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Service Delivery Officer-BRANCH BANKING-Branch Banking

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Banking & Finance
  • Chennai

AI generated summary

  • You must have strong communication skills, customer service focus, knowledge of banking processes, proficiency in Excel, and the ability to build relationships with high net worth clients.
  • You will handle customer service requests, generate business MIS, ensure compliance, coordinate account openings, and manage customer complaints for timely resolutions.

Requirements

  • JOB REQUIREMENT:
  • · Developing and maintaining banking relationships with a select group of high net worth customers
  • · Excellent communication skills with customer service orientation
  • · Courteous and polite.
  • · Good knowledge of Microsoft excels.
  • Understanding of banking norms and processes.

Responsibilities

  • Handling personalized service requests of customers.
  • Generation of timely business MIS.
  • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
  • Coordination with CPC/RPC/Investment desks for account opening of customers.
  • Managing complaints of customers and ensuring their resolution within TAT.

FAQs

What is the primary responsibility of a Service Delivery Officer in Branch Banking?

The primary responsibility is to handle personalized service requests from customers and ensure compliance with regulatory requirements.

What skills are required for this position?

Excellent communication skills, customer service orientation, courteous and polite demeanor, good knowledge of Microsoft Excel, and an understanding of banking norms and processes are required.

How does the Service Delivery Officer manage customer complaints?

The officer is responsible for managing customer complaints and ensuring their resolution within the stipulated turnaround time (TAT).

Is experience with high net worth customers necessary for this role?

Yes, developing and maintaining banking relationships with a select group of high net worth customers is part of the job requirements.

What is meant by generating timely business MIS?

It refers to the generation of Management Information Systems reports that provide important data insights to aid in business decision-making.

Will the Service Delivery Officer coordinate with other departments?

Yes, the officer will coordinate with CPC, RPC, and Investment desks for account opening process and other service requests.

Are there specific compliance and regulatory requirements the officer needs to adhere to?

Yes, ensuring strict adherence to compliance, audit, and regulatory requirements for the customer segment is a key responsibility of the role.

Is there a focus on teamwork in this position?

Yes, the role involves collaboration with various departments, indicating the importance of teamwork in ensuring efficient service delivery.

What attributes make a candidate suitable for this position?

Attributes such as strong communication skills, a service-oriented approach, politeness, proficiency in Excel, and a solid understanding of banking processes make a candidate suitable for the role.

Do candidates need any specific technical skills for this position?

Good knowledge of Microsoft Excel is crucial, as it is used for generating reports and analyzing data relevant to the business and customer service operations.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.