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Service Delivery Specialist - B

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Capgemini

16d ago

  • Job
    Full-time
    Mid & Senior Level
  • Logistics
  • Manila

AI generated summary

  • You should provide services meeting KPIs, manage stakeholder relationships, understand P2P processes, ensure compliance, support junior staff, and drive process improvements for client satisfaction.
  • You will lead client-focused procurement services, ensure KPIs are met, manage stakeholder relationships, support junior staff, and identify process improvements while maintaining compliance.

Requirements

  • - Provides services according to the Service Delivery scope to meet specific KPIs
  • - Supports delivery of Procurement services into the Business
  • - Maintains a proactive working attitude towards the Client
  • - Has basic knowledge of the Stakeholder community within the work perimeter
  • - Manages relationships with Stakeholders
  • - Understands P2P processes
  • - Has knowledge about cross-functional work
  • - Monitors process adherence across work perimeter and escalates as needed
  • - Coordinates/supports junior professionals in process adherence and problem solving
  • - Identifies, reports and participates in process improvements implementation
  • - Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets
  • - Demonstrates knowledge of processes and procedures relevant to the function
  • - Accountable for process compliance within the work perimeter
  • - Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion
  • - Responsive to local Stakeholders in solving day-to-day activities
  • - Provides subject matter expertise as needed by other team members
  • - Supports junior professionals in day-to-day activities
  • - Helps the team to achieve common goals
  • - Acts to overall procurement policies and processes
  • - Continually strives to simplify, standardize and improve processes
  • - Continually seeks out ways to improve Client satisfaction
  • - Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members
  • - Supports transformation projects activities

Responsibilities

  • Leads the delivery of Client focused procurement services and continuously strives to improve them.
  • Participates in meeting service KPI’s executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery.
  • Develops business intimacy with local Stakeholders.
  • May lead and/or provides support to other team members in resolving operational issues within own process expertise.
  • Provides services according to the Service Delivery scope to meet specific KPIs.
  • Supports delivery of Procurement services into the Business.
  • Maintains a proactive working attitude towards the Client.
  • Has basic knowledge of the Stakeholder community within the work perimeter.
  • Manages relationships with Stakeholders.
  • Understands P2P processes.
  • Has knowledge about cross-functional work.
  • Monitors process adherence across work perimeter and escalates as needed.
  • Coordinates/supports junior professionals in process adherence and problem solving.
  • Identifies, reports and participates in process improvements implementation.
  • Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets.
  • Demonstrates knowledge of processes and procedures relevant to the function.
  • Accountable for process compliance within the work perimeter.
  • Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion.
  • Responsive to local Stakeholders in solving day-to-day activities.
  • Provides subject matter expertise as needed by other team members.
  • Supports junior professionals in day-to-day activities.
  • Helps the team to achieve common goals.
  • Acts to overall procurement policies and processes.
  • Continually strives to simplify, standardize and improve processes.
  • Continually seeks out ways to improve Client satisfaction.
  • Proactively shares knowledge on P2P and Service Delivery procedures with other service delivery team members.
  • Supports transformation projects activities.

FAQs

What is the main responsibility of a Service Delivery Specialist - B?

The main responsibility is to lead the delivery of client-focused procurement services, improve service delivery, and ensure compliance with quality and efficiency standards.

What key performance indicators (KPIs) are relevant in this role?

The KPIs are specific to the procurement service's delivery and compliance with established procedures and targets.

How does the role support junior professionals?

The Service Delivery Specialist - B supports junior professionals by providing guidance in day-to-day activities and assisting them in problem-solving.

What knowledge is required about stakeholder management?

The role requires a basic knowledge of the stakeholder community within the work perimeter and the ability to manage relationships with stakeholders effectively.

Are there opportunities for process improvement within this position?

Yes, the role involves identifying, reporting, and participating in process improvement initiatives to enhance service delivery and client satisfaction.

What is the importance of P2P processes in this role?

Understanding P2P (Procure-to-Pay) processes is crucial as it enables the specialist to ensure compliance, monitor process adherence, and deliver procurement services effectively.

How does the Service Delivery Specialist - B contribute to client satisfaction?

The specialist actively seeks ways to improve client satisfaction by reacting to requests and queries promptly and ensuring a customer-focused service.

Is teamwork emphasized in this job?

Yes, teamwork is emphasized, as the specialist is expected to help the team achieve common goals and share knowledge with other service delivery team members.

What type of attitude is expected towards clients?

A proactive working attitude towards clients is essential, ensuring responsiveness to client needs and requests.

What is the role in supporting transformation projects?

The Service Delivery Specialist - B supports transformation project activities, contributing to ongoing improvements and adaptations in service delivery processes.

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Capgemini

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.