Logo of Huzzle

Service Design and Introduction Manager

  • Job
    Full-time
    Senior Level
  • Design
  • Southampton

AI generated summary

  • You must have proven service management experience, ITIL Foundation, AGILE project management skills, strong stakeholder communication, and the ability to drive service improvements in a large-scale technology environment.
  • You will lead service design & introduction for new IT services, ensure smooth transition into production, manage team & stakeholders, uphold best practices.

Requirements

  • Proven experience in Service Management
  • Desired ITIL Foundation, Service Design and Service Transition qualified
  • Have the ability, experience and depth of knowledge where AGILE project management methodology is used.
  • Experience of working in complex, large scale, technology environments where IT projects are diverse in size, complexity and budgets.
  • Ability to understand stakeholder requirements and correctly identify the service levels, urgency, impact, and priority of those requirements.
  • Strong verbal and written communication skills at all organisational levels.
  • Essential strong influencing and relationship building skills with stakeholders across IT, the business and external suppliers.
  • Proven ability of working to challenging timescales.
  • Broad knowledge of how IT services support the business through experience of working in retail, IT, or similar environment.
  • Values & Behaviours:
  • Proactively drive service improvements.
  • Strives to make improvements by challenging existing thinking.
  • Builds productive working relationships across teams.
  • Communicates effectively and flexes styles to influence colleagues.
  • Balances resources and energy on business priorities.
  • Strong planning and prioritisation skills.

Responsibilities

  • This role is responsible for leading and ensuring the service design & introduction process is carried out for any new or changing services being delivered into Kingfisher. This is achieved through planning and communication activities and involves working closely with projects and all areas of Group Technology
  • Total accountability for Service Design of projects assigned to individual.
  • Total accountability to introduce assigned services into production, through Warranty Support until signed off as business as usual.
  • Ensure Service Management and support processes are adopted so that the new or changed IT service operates appropriately and is fully supportable.
  • Ensure continued understanding and awareness of service objectives within the project community, working closely with, and gaining trust, across all service and operational teams within Kingfisher.
  • Manage adherence to the Service Design & Introduction process when Service Design & Introduction team is not assigned.
  • Ensure all individuals involved with planning, project, and change activities are aware of their roles and responsibilities within Service Design & Introduction Process.
  • Be a subject matter expert for Service Design and Introduction best practices.
  • At task level, manage contractors and analysts assigned to projects.
  • Challenge senior stakeholders (Heads of and Director level) where unacceptable business/service risks are being proposed.

FAQs

What is the role of a Service Design and Introduction Manager at Kingfisher?

The Service Design and Introduction Manager is responsible for leading and ensuring the service design & introduction process for any new or changing services being delivered into Kingfisher. This involves working closely with projects and all areas of Group Technology, ensuring service management and support processes are adopted, and managing contractors and analysts assigned to projects. The role also involves being a subject matter expert for Service Design and Introduction best practices.

What qualifications and experience are required for the role of Service Design and Introduction Manager at Kingfisher?

The ideal candidate should have proven experience in Service Management, desired qualifications in ITIL Foundation, Service Design, and Service Transition, as well as experience working in complex technology environments. Strong verbal and written communication skills, the ability to understand stakeholder requirements, and experience working in retail or similar environments are also desired.

What are the values and behaviors expected from a Service Design and Introduction Manager at Kingfisher?

The values and behaviors expected from a Service Design and Introduction Manager include proactively driving service improvements, challenging existing thinking, building productive working relationships, effective communication and influencing skills, balancing resources on business priorities, and strong planning and prioritization skills.

What benefits and rewards are offered to employees in the role of Service Design and Introduction Manager at Kingfisher?

Kingfisher offers a competitive benefits package to employees, including private health care, a pension scheme, 25 days holiday, staff discount, share ownership options, life assurance, bonuses, and the opportunity to buy Kingfisher plc shares.

What is the application process like for the role of Service Design and Introduction Manager at Kingfisher?

The application process for the role includes submitting an application via the Kingfisher Careers website, a review by the Talent Acquisition team, a telephone or one-to-one interview with a recruiter, a face-to-face or virtual interview, and feedback on the outcome of the interview.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Kingfisher plc is an international home improvement company with approximately 1,900 stores, and operations in eight countries across Europe. We operate under retail banners including B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, supported by a team of over 82,000 colleagues. We offer home improvement products and services to consumers and trade professionals who shop in our stores and via our e-commerce channels. At Kingfisher, we believe a better world starts with better homes. We help make better homes accessible for everyone. As a Group, we use our core strengths and commercial assets, and we power our retail banners to address the significant growth opportunities that exist within the home improvement market #PoweredByKingfisher