Service Designer

Solirius Consulting

7d ago

Job
Full-time
Mid & Senior Level
Research & Development
Design
London

AI generated summary

You must excel in user-centred design, stakeholder communication, and agile methodologies, with a strong grasp of the Government Service Standard and experience in research analysis.
You will design user-centered experiences, map service journeys, conduct user research, prototype solutions, communicate insights, and support agile teams while ensuring usability and inclusivity.

Requirements

We’re looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.
You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.
We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges.
User-centred design
You understand user-centred design activities at all levels, from the ‘big picture’ through to detailed interaction, visual, content and information architecture design.
You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives.
You’re experienced in mapping service experiences and defining changes to meet user and business needs.
You’re experienced at rapid prototyping to test, iterate and validate solution designs.
You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs.
You’re experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs.
You’re also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
You have a detailed understanding and experience of working to the Government Service Standard. (essential)
Research and analysis
You know how to map and engage with different stakeholder groups.
You’re able to carry out user research across internal and external user groups, utilising different research methods as appropriate.
You’re experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
Communications and productivity
You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints.
You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.
The ideal candidate will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the development lifecycle, from strategy to implementation, and to take on assignments in different sectors. This will provide you with a broad base of experience from which to continue building an outstanding career.
Candidates should be open to working in different locations for different clients. Although most of our work is remote, candidates should be happy to meet regularly in our London office and travel as client needs dictate.

Responsibilities

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.
You understand user-centred design activities at all levels, from the ‘big picture’ through to detailed interaction, visual, content and information architecture design.
You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives.
You’re experienced in mapping service experiences and defining changes to meet user and business needs.
You’re experienced at rapid prototyping to test, iterate and validate solution designs.
You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs.
You’re experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs.
You’re also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
You know how to map and engage with different stakeholder groups.
You’re able to carry out user research across internal and external user groups, utilising different research methods as appropriate.
You’re experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.
You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints.
You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.

FAQs

What is the main focus of the Service Designer role?

The focus of the Service Designer role is to design and deliver innovative digital products and services that meet both user and business needs while ensuring a human-centered approach.

Is experience with user-centered design essential for this position?

Yes, a strong understanding of user-centered design activities at all levels is essential for this position.

What are the expectations regarding teamwork in this role?

The ideal candidate should be a pragmatic team player, able to collaborate with multidisciplinary teams including strategists, architects, developers, designers, and analysts.

What kind of skills are we looking for in a candidate?

We are looking for candidates with 'T-shaped' skills who have an appreciation for both business and user needs and are eager to take on new challenges.

Are there opportunities for professional development in this role?

Yes, we actively provide opportunities for continual learning and growth, including 5 days allocated for development training per year.

Will I be required to travel for this position?

Yes, candidates should be open to working in different locations for various clients, with regular meetings in our London office and travel as client needs dictate.

What do you mean by a “flat organization”?

A flat organization means that we operate with minimal hierarchical structures, allowing team members to take initiative and work independently while leveraging their expertise.

What benefits are provided to employees?

Benefits include a competitive salary, flexible working arrangements, a discretionary annual bonus, 25 days of annual leave plus bank holidays, pension contributions, gym membership, and annual away days and social events.

How does the company promote equality and diversity?

We are committed to creating a supportive work environment that respects all individuals and ensures that all processes are based on merit, competence, and business needs, without discrimination.

What is the company culture like?

Our culture prioritizes work-life balance, fosters a fun and relaxed working environment, and encourages team members to thrive and contribute creatively.

Solirius Consulting

Consulting

Industry

201-500

Employees

2007

Founded Year

Mission & Purpose

We are an independent software and technology consultancy who pride ourselves on our ability to deliver complex technology solutions for our clients. We focus on understanding our client’s business and work with them to deliver change that makes their business more effective. Our multidisciplinary teams are made up of delivery experts, technology and software experts and user experience experts who have the drive, talent and creativity to take strategies from inception all the way through to business adoption. We provide the following services: 1) Technology Consulting To help get large technology projects off to the best possible start we can provide technical consultants who work with our clients to provide them with independent technical advice and guidance, supporting them with market analysis, IT strategy development, technical architecture and technical risk assessment. 2) Software Engineering We believe that working in a small, highly skilled, multi disciplined team is the most effective way of delivering quality software. At the core of our philosophy is the need for the entire team to have a shared common understanding of the product that they need to build. 3) Delivery Consulting Our delivery practice is focussed around you the client. By focussing on understanding your needs and your customers needs we will work with you to create a delivery approach, which delivers solutions that provide outstanding results for your business and your customers. 4) Business Consulting Bridging the gap between users, business stakeholders and digital delivery teams to truly understand goals and develop pragmatic, creative and effective solutions.