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Service Designer

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Yorkshire Building Society

17d ago

  • Job
    Full-time
    Mid & Senior Level
  • Design
    Product
  • Leeds

AI generated summary

  • You need proven experience in service design, a strong portfolio, digital tech understanding, AI impact knowledge, research expertise, agile familiarity, and strong communication and facilitation skills.
  • You will lead design activities, develop customer journeys, collaborate with cross-functional teams, research industry trends, and promote user-centered design across the organization.

Requirements

  • Proven experience as a Service Designer or similar role, ideally within the Financial Services industry or a regulated environment
  • A strong portfolio demonstrating your experience in designing end-to-end services, from research and ideation to prototyping and implementation
  • A strong understanding of digital technology
  • An understanding of AI and how it impacts customer experience and back end automation
  • Expertise in research methodologies, data analysis and drawing conclusions from insight to drive improvements and challenge the status quo
  • Highly proficient in design thinking principles and Service Design techniques along with an understanding of agile methodologies
  • Excellent facilitation, communication, presentation, and stakeholder management skills
  • A passion for creating user-centred solutions that meet customer and colleague needs and business objectives
  • Curiosity, empathy, and creativity getting to the heart of people’s needs, behaviours and motivations is your gift, and you use it to help solve their problems
  • A willingness to learn and try new things - be it tools, techniques, or ways of working

Responsibilities

  • Lead Service Design activities including facilitating stakeholder workshops, identifying customer pain points, business/ technology opportunities and constraints in order to design excellent customer and colleague experiences
  • Develop customer journey maps, service definitions, service blueprints and user flows and work with the wider UX team and business analysts to design end-to-end services
  • Collaborate with cross-functional teams (such as Product Managers, Developers, Marketers, Architects, frontline colleagues) and other stakeholders to ensure quality and alignment between business goals, technical feasibility, regulatory requirements and user needs throughout the design and delivery process
  • Stay abreast of industry trends and requirements by continuously researching and sharing best practices in service design, digital transformation, and the financial services sector to ensure good outcomes for our customers
  • Contribute towards our creative culture by helping to drive awareness and understanding of user centred design throughout YBS

FAQs

What is the duration of the Service Designer contract?

The Service Designer role is a fixed-term contract for 12 months.

What is the work location for this position?

This is a hybrid role with remote working and some onsite presence in our central Leeds offices.

What are the key responsibilities of the Service Designer?

The Service Designer will lead Service Design activities, develop customer journey maps, collaborate with cross-functional teams, research industry trends, and contribute to the user-centered design culture within the organization.

What qualifications or experience are required for this role?

Candidates should have proven experience as a Service Designer or similar role, ideally within the Financial Services industry, a strong portfolio of end-to-end service design, understanding of digital technology, and expertise in research methodologies.

Is experience in the Financial Services industry mandatory?

While ideal, it is not explicitly stated as mandatory; however, experience in a regulated environment is preferred.

What skills are essential for the Service Designer position?

Essential skills include facilitation, communication, presentation and stakeholder management, proficiency in design thinking and Service Design techniques, and a passion for creating user-centered solutions.

Are there opportunities for professional development in this role?

Yes, the company is committed to helping employees develop their skills and provides a full training plan from day one to set them up for success.

What benefits does YBS offer?

YBS offers various benefits including 25 days of holiday plus bank holidays, an on-target bonus of up to 15%, up to 11% pension contribution, access to healthcare plans, and a self-service benefits portal with discounts.

How do I apply for the Service Designer position?

If you’re excited about this role, you can apply now to send your application to YBS.

Who can I contact for more information about this role?

For any questions about the Service Designer position, you can contact Mike Peel at careers@ybs.co.uk.

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Yorkshire Building Society

Finance
Industry
1001-5000
Employees
1864
Founded Year

Mission & Purpose

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years. We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely.  But we’re also here to make things better for our people, too. We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey. So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen. References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.