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Service Designer

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Financial Conduct Authority (FCA)

26d ago

Applications are closed

  • Job
    Full-time
    Senior Level
  • Design
  • Leeds

Requirements

  • Relevant Service Design experience
  • Substantial experience in working in project/programme environments involving business & IT change
  • Design experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)
  • Ability to examine complex systems and create coherent artefacts like journey maps or service blueprints
  • An ability to generate multiple solutions to a problem, and use hypotheses to help test your ideas
  • Expert in user-centred design ways of working and how service design integrates with other roles to achieve successful outcomes
  • Use quantitative and qualitative data about users to inform service design artefacts and any subsequent findings
  • Fluent in a number of prototyping techniques, from paper prototyping to HTML prototypes, and an ability to identify when to use each
  • Work closely with key stakeholders and meet their needs with the service improvements you design

Responsibilities

  • Help teams to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users
  • Design service improvements through the use of data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture
  • Develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiences
  • Support the development and growth of our design community of practice
  • Put accessibility and inclusion at the heart of your service design recommendations, helping create products that work for our diverse range of users

FAQs

What is the salary range for the Service Designer position?

The salary range for this position is £56,400 to £75,000 for London and £51,200 to £68,000 for National roles.

What does the role involve?

As a Service Designer, you will work within a user-centred design team to provide expert service design delivery, helping teams understand their service from a user perspective, designing service improvements, developing journey maps and service blueprints, and supporting the growth of the design community.

What are the core benefits offered with this job?

Core benefits include 25 days holiday per year plus bank holidays, private healthcare with Bupa, a non-contributory pension of at least 8% of basic salary, life assurance of eight times your basic salary, and income protection.

Is there an opportunity to work flexibly?

Yes, the FCA welcomes applications from candidates looking for flexible arrangements, including part-time, staggered hours, and job shares.

What is the application deadline for this role?

Applications for this role close at 23:59 on 19th November 2024.

What skills and experience are required for this position?

Candidates need relevant service design experience, substantial experience in project/programme environments, and ideally, experience in sectors such as financial services, government, technology, or consultancy.

What does the interview process entail?

The interview process consists of an initial screening call, followed by a first stage interview, and if successful, a final competency-based interview that may include a case study presentation.

Is the FCA committed to diversity and inclusion?

Yes, the FCA is committed to achieving greater diversity across all levels of the organisation and welcomes applications from women, disabled, and minority ethnic candidates.

Do you provide support for candidates with disabilities during the application process?

Yes, the FCA is committed to providing a range of reasonable adjustments to ensure all candidates can participate fully in the recruitment process.

Where is the FCA located, and are there options for different office locations?

The FCA has offices in Edinburgh, Leeds, and London, and candidates can select their preferred office location during the application process.

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Financial Conduct Authority (FCA)

We aim to make markets work well – for individuals, for business, large and small, and for the economy as a whole.

Finance
Industry
1001-5000
Employees
2013
Founded Year

Mission & Purpose

The Financial Conduct Authority (FCA) is the regulatory body for the financial services industry in the United Kingdom. Its primary responsibility is to ensure the stability and integrity of the financial markets and to protect consumers. The FCA regulates various financial institutions, including banks, insurance companies, investment firms, and mortgage providers, to ensure that they comply with relevant laws and regulations. The ultimate mission of the FCA is to promote effective competition and fair practices in the financial industry while safeguarding consumers' interests. Their purpose is to maintain the trust and confidence of the public in the financial system by overseeing and enforcing rules that promote transparency, accountability, and fair treatment of consumers. The FCA also provides educational resources and guidance to help consumers make informed financial decisions and protect themselves from potential risks and scams.