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Service Desk

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  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Hyderabad, +1

Requirements

  • Infrastructure technical support experience
  • Willingness to work in night shifts and weekends
  • Good functional knowledge of desktop/hardware/messaging/networks
  • Excellent communication skills
  • Must have International voice process experience
  • Good-to-Have CompTIA A+, N+, ITIL Foundation certification
  • Qualifications :BACHELOR OF ENGINEERING

Responsibilities

  • Voice Process
  • Customer Support
  • Technical Support
  • Communicating with users
  • User query/issue handling

FAQs

What are the primary responsibilities of the Service Desk role?

The primary responsibilities include handling voice processes, providing customer support, offering technical support, communicating with users, and managing user queries or issues.

Is experience in technical support required for this position?

Yes, infrastructure technical support experience is required for this position.

Are candidates expected to work night shifts or weekends?

Yes, candidates need to be willing to work in night shifts and weekends.

What qualifications are needed for this role?

A Bachelor of Engineering degree is required for this role.

Are there specific certifications that would be beneficial for candidates?

Yes, having CompTIA A+, N+, or ITIL Foundation certifications would be good to have.

What kind of communication skills are necessary for this position?

Excellent communication skills are necessary for effectively interacting with users and handling their queries.

Is experience in an international voice process mandatory?

Yes, candidates must have experience in an international voice process.

What technical knowledge should candidates possess?

Candidates should have good functional knowledge of desktop, hardware, messaging, and networks.

How does the company handle user queries?

The company expects Service Desk professionals to handle user queries and issues as part of their responsibilities.

Is this role primarily focused on customer interaction?

Yes, the role significantly focuses on customer interaction through voice processes and support services.

Consulting
Industry
10,001+
Employees
1968
Founded Year

Mission & Purpose

Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 601,000 of the world’s best-trained consultants in 55 countries.

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