FAQs
What are the primary responsibilities of the Service Desk role?
The primary responsibilities include handling voice processes, providing customer support, offering technical support, communicating with users, and managing user queries or issues.
Is experience in technical support required for this position?
Yes, infrastructure technical support experience is required for this position.
Are candidates expected to work night shifts or weekends?
Yes, candidates need to be willing to work in night shifts and weekends.
What qualifications are needed for this role?
A Bachelor of Engineering degree is required for this role.
Are there specific certifications that would be beneficial for candidates?
Yes, having CompTIA A+, N+, or ITIL Foundation certifications would be good to have.
What kind of communication skills are necessary for this position?
Excellent communication skills are necessary for effectively interacting with users and handling their queries.
Is experience in an international voice process mandatory?
Yes, candidates must have experience in an international voice process.
What technical knowledge should candidates possess?
Candidates should have good functional knowledge of desktop, hardware, messaging, and networks.
How does the company handle user queries?
The company expects Service Desk professionals to handle user queries and issues as part of their responsibilities.
Is this role primarily focused on customer interaction?
Yes, the role significantly focuses on customer interaction through voice processes and support services.