FAQs
Do we support remote work?
Yes, we support remote work in a hybrid format.
Is this position eligible for Skilled Worker visa sponsorship?
No, this role is not eligible for Skilled Worker visa sponsorship.
What are the primary responsibilities of a Service Desk Analyst?
The primary responsibilities include serving as the first point of contact for IT enquiries, troubleshooting technical issues, providing first and second line fixes, and triaging calls and enquiries.
What is the working schedule for this role?
The role is based on the university campus with options for flexible working arrangements.
How many holidays does this position offer?
This position offers 26 days of holiday plus approximately 16 Bank Holidays or additional days the University is closed, totaling about 42 days a year.
Are there health and wellbeing benefits?
Yes, there are health and wellbeing benefits, including discounted staff membership options at The Edge, the campus gym which features a pool and other facilities.
Is there support for personal development?
Yes, access to courses provided by the Organisational Development & Professional Learning team is available for personal development.
What devices will I be troubleshooting in this role?
You will be resolving technical issues for desktop, laptop, tablet, and mobile devices.
Who can I contact if I have additional questions about the position?
You can contact Vaseem Mohammed, the IT Operational Leader, at V.Mohammed@leeds.ac.uk for any further queries.
What qualities are essential for a successful Service Desk Analyst?
Essential qualities include excellent customer service skills, strong communication abilities, and a professional approach to handling technical issues.