FAQs
What is the main role of a Service Desk Analyst at Capgemini Engineering?
The main role of a Service Desk Analyst is to provide initial support for incidents, respond to customer inquiries, investigate and resolve issues, and apply problem-solving techniques within agreed-upon service level targets.
What level of English proficiency is required for this position?
A minimum of B2 level in the English language is required for this position.
Is there training provided for new employees?
Yes, initial training is provided to ensure that every employee has the necessary skills to perform the job effectively.
Are there shift working hours for this position?
Yes, availability to work in shifts is required for this role.
What kind of work environment can I expect at Capgemini?
You can expect a multicultural and inclusive team environment with a supportive atmosphere that promotes work-life balance.
What career growth opportunities does Capgemini offer?
Capgemini offers a range of career growth programs designed to support employees in exploring various opportunities within the company.
Are training and certification programs available?
Yes, training and certification programs are available for employees.
Does Capgemini provide health and life insurance?
Yes, health and life insurance are provided as part of the employment package.
Is there a referral program at Capgemini?
Yes, there is a referral program with bonuses for talent recommendations.
What types of projects will I be involved in if I join Capgemini?
You will engage in exciting national and international projects across various industries.