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Service Desk Analyst (Japanese Speaker)

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Capgemini

Jan 13

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    IT & Cybersecurity
  • Manila

Requirements

  • 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
  • 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
  • 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
  • Must be able to work independently.
  • Strong interpersonal skills.
  • Strong customer service skills.
  • Ability to understand and follow oral and written instructions.
  • Strong English (verbal and written) skills.
  • Typing skills essential.

Responsibilities

  • Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
  • Applies understanding and knowledge of information systems products and services to assist users.
  • Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
  • Coordinates referrals to appropriate technical, professional, or service personnel.
  • Receives and prioritizes issues and forwards using appropriate escalation procedures.
  • All other duties as assigned.

FAQs

What are the primary responsibilities of a Service Desk Analyst?

The primary responsibilities include troubleshooting hardware, software, and network issues via phone, assisting users with information systems products, investigating user questions and problems, coordinating referrals to appropriate personnel, prioritizing issues, and other duties as assigned.

What technical skills are required for this position?

Candidates should have experience supporting hardware such as PCs, Macintosh, iPhones, and printers, as well as software including MS-Outlook, Windows 7 and 10 OS, and MS-Office 2013 and 2016 (Office 365).

How many years of experience are needed for this role?

The role requires 1 – 2 years of working experience in a Technical Help Desk Environment and customer service support.

Is proficiency in Japanese required for this position?

Yes, being a Japanese speaker is required for the Service Desk Analyst role.

What interpersonal skills are necessary for this job?

Strong interpersonal skills and strong customer service skills are essential for effective communication with users and colleagues.

What kind of work environment can I expect?

You can expect a collaborative community environment supported by colleagues around the world where you will be empowered to shape your career.

Are there opportunities for career growth within Capgemini?

Yes, Capgemini empowers employees to shape their career paths and offers support for professional development.

What is the location of the job?

The job is located at the Two Ecom Business Center, Mall of Asia Business Complex, Pasay City.

Are there typing skill requirements for this role?

Yes, typing skills are essential for this position.

What languages must I be proficient in for this job?

Strong proficiency in both English (verbal and written) and Japanese is necessary for this role.

Get the Future You Want

Technology
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

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