FAQs
What are the primary responsibilities of a Service Desk Analyst?
The primary responsibilities include troubleshooting hardware, software, and network issues via phone, assisting users with information systems products, investigating user questions and problems, coordinating referrals to appropriate personnel, prioritizing issues, and other duties as assigned.
What technical skills are required for this position?
Candidates should have experience supporting hardware such as PCs, Macintosh, iPhones, and printers, as well as software including MS-Outlook, Windows 7 and 10 OS, and MS-Office 2013 and 2016 (Office 365).
How many years of experience are needed for this role?
The role requires 1 – 2 years of working experience in a Technical Help Desk Environment and customer service support.
Is proficiency in Japanese required for this position?
Yes, being a Japanese speaker is required for the Service Desk Analyst role.
What interpersonal skills are necessary for this job?
Strong interpersonal skills and strong customer service skills are essential for effective communication with users and colleagues.
What kind of work environment can I expect?
You can expect a collaborative community environment supported by colleagues around the world where you will be empowered to shape your career.
Are there opportunities for career growth within Capgemini?
Yes, Capgemini empowers employees to shape their career paths and offers support for professional development.
What is the location of the job?
The job is located at the Two Ecom Business Center, Mall of Asia Business Complex, Pasay City.
Are there typing skill requirements for this role?
Yes, typing skills are essential for this position.
What languages must I be proficient in for this job?
Strong proficiency in both English (verbal and written) and Japanese is necessary for this role.