FAQs
What is the job title for this position?
The job title for this position is Service Desk Manager - Pacific & SEA.
What are the primary responsibilities of the Service Desk Manager?
The primary responsibilities include leading service desk operations, overseeing team performance, managing incident resolution, driving performance reporting, and facilitating IT procurement among other duties.
How many people will the Service Desk Manager be overseeing?
The Service Desk Manager will be overseeing a team of 5.
What is the expected working environment for this role?
The expected working environment is a hybrid model, with 3 days in the office and 2 days working from home.
What qualifications are required for success in this role?
Successful candidates should have expertise in IT Service Management, strong leadership skills, advanced problem-solving abilities, and excellent communication skills.
Are there opportunities for training and development within this position?
Yes, the role includes workload prioritization, training, and resource allocation for team members, supporting their professional development.
Does this role involve travel?
Yes, the role may require travel as needed.
What employee benefits are offered for this position?
Benefits include a competitive remuneration package, 'MyRewards' program, online wellbeing center, novated leasing, employee assistance program, and gifts for birthdays and Christmas.
What core values does the company emphasize?
The company emphasizes diversity, inclusion, support, and encouragement for employees to thrive and succeed.
How does the company view the importance of hearing healthcare?
The company believes in connecting clients through hearing products and improving their quality of life, highlighting the vital role of sound in their lives.