FAQs
What are the primary responsibilities of a Service Desk Representative at Diebold Nixdorf?
The primary responsibilities include providing proactive user helpdesk services, diagnosing and resolving hardware and software issues, performing software distribution, creating and updating tickets, and maintaining communication with customers.
What qualifications are required to apply for the Service Desk Representative position?
A minimum of 2-4 years of relevant experience in Service Desk Support or an equivalent combination of education and experience is required. Good local/client language skills and business English skills, both written and spoken, are also necessary.
Is previous experience in customer service important for this role?
Yes, previous experience in customer service is important as the role involves interfacing with customers and resolving inquiries.
Are there opportunities for career advancement within the company?
Yes, Diebold Nixdorf encourages employee development and suggests improvements, which can lead to career advancement opportunities within the company.
What is the company culture like at Diebold Nixdorf?
The company culture values collaboration, decisiveness, urgency, willingness to change, and accountability, fostering an environment of diverse talents and expertise.
Does Diebold Nixdorf value diversity in its workforce?
Yes, Diebold Nixdorf is an equal opportunity employer and values diversity, ensuring no discrimination based on race, religion, gender, or other statuses.
What tools and resources will I be using in this role?
In this role, you will utilize available tools and resources, including remote tools, to accomplish tasks related to user helpdesk services.
What should I expect in terms of performance evaluations?
Performance evaluations will likely focus on achieving established KPIs and may include feedback on your ability to resolve inquiries and suggest process improvements.
Is there any training provided for less experienced team members?
Yes, as a Service Desk Representative, you will have the opportunity to advise and assist less experienced team members regarding processes and any deviations.
Are there specific working practices or process improvements expected from this role?
Yes, the role involves defining and recommending working practices and other process improvements to enhance service delivery and customer satisfaction.