FAQs
What is the primary responsibility of a Service Desk Technician?
The primary responsibility of a Service Desk Technician is to provide Level 1 IT support via phone, email, and chat, diagnosing, troubleshooting, and resolving IT issues on first contact to deliver a remarkable service experience to customers.
What qualifications are required for this position?
Candidates must have post-secondary education in technical support, at least 2 years of experience in a similar role, and a solid understanding of Windows operating systems (7, 8 & 10). Bilingual proficiency in English and French, along with strong customer service skills, is also required.
Is knowledge of MAC support necessary for this role?
While familiarity with MAC support is preferred, it is not mandatory; the emphasis is primarily on Windows operating systems.
What tools will I be using in this position?
As a Service Desk Technician, you will use various tools including remote takeover software, knowledge bases, ticketing systems, and communication tools for resolution activities.
What professional attributes are valued for this position?
The ideal candidate should be a dynamic team player with strong communication skills, results-oriented, self-motivated for continuous improvement, and able to work independently while also collaborating with a team.
Will I have opportunities for professional development?
Yes, CGI offers training, mentoring, coaching, ongoing recognition and feedback, as well as opportunities for career advancement to help you reach your full potential.
Is a shift schedule required for this role?
Yes, the position requires availability to work shifts and adhere to a scheduled roster, so good time management and organizational skills are essential.
What is CGI's approach to diversity and inclusion?
CGI recognizes the richness that diversity brings and strives to create a work culture where all belong and collaborates with clients to build more inclusive communities.
How does CGI support employee well-being?
CGI is committed to supporting the health and well-being of its employees by providing them with opportunities to deepen their skills, broaden their horizons, and access resources that promote overall wellness.
What benefits can I expect as a CGI partner?
As a CGI partner, you can expect to partake in the company's collective success, access global capabilities, benefit from industry and technology expertise, and have your work recognized for creating value in the organization.