FAQs
What is the job title for this position?
The job title is Service Desk Technician SD1.
What is the experience level required for this job?
The position requires 2-4 years of experience as a frontline Service Desk specialist.
Where is the job location?
The job is located in Bangalore, Karnataka, India, and requires working from the office.
What are the primary responsibilities of the Service Desk Technician SD1?
The primary responsibilities include efficiently triaging, troubleshooting, and escalating technical incidents, handling service requests, installing/uninstalling approved software, and actively working on production environment development and service delivery.
Are there any specific skills that are good to have for this role?
Yes, good to have skills include recording and informing users of progress in the service management system, creating and updating knowledge base articles, and participating in operational meetings for process and quality improvement.
Is there a requirement for certifications?
Desired certifications include SDI or HDI certification, as well as technical experience certified by Microsoft, Google, AWS, or CompTIA.
What type of work environment can candidates expect?
The work environment is a 24X7 operation that may require late night work.
Does CGI provide benefits for employees?
Yes, CGI offers a competitive compensation package, including benefits that start on the first day of employment, such as a paid time-off program and profit participation plans.
How does CGI view its employees?
CGI views its employees as members and partners in building the company, fostering ownership, teamwork, and respect within a collaborative environment.
Will CGI provide accommodations for employees with disabilities?
Yes, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation during the recruitment process.