FAQs
What is the location for the Service Engagement Director position?
The position is based in Madrid, with flexible work options.
What type of employment is offered for this role?
This is a full-time position.
What are the primary responsibilities of a Service Engagement Director?
The primary responsibilities include client relationship management, strategic account planning, business and financial acumen, technical knowledge, contract and negotiation skills, problem solving and critical thinking, communication and presentation skills, project and program management, customer-centric mindset, and leadership and team management.
What qualifications are required for this role?
Candidates should have a minimum of 12 years of related experience with a Bachelor’s degree, or 8 years of experience with a Master’s degree. Experience in a sales role, preferably in Professional Services Sales, is also required.
Is experience with Genesys solutions necessary for this role?
Yes, experience with the Genesys Contact Center Solution Portfolio is required.
What languages are required for this position?
Fluency in English and Spanish is required.
Is there a travel requirement for this role?
Yes, travel up to 25% to customers may be required.
What skills are emphasized for this position?
Strong leadership, interpersonal and presentation skills, excellent written and verbal communication skills, and the ability to influence others in sensitive situations are emphasized.
What type of candidates does Genesys look for?
Genesys looks for candidates with a positive attitude, a high willingness to learn, share knowledge with coworkers, and proven success in sales leads generation, acquisitions, and relationship management.
How does Genesys treat equal opportunity employment?
Genesys is an equal opportunity employer committed to equity in the workplace, evaluating qualified applicants without regard to protected characteristics.