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Service Officer-BRANCH BANKING-Branch Banking

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You should be detail-oriented, well-groomed, and possess strong communication skills. A graduate with cash handling experience, computer proficiency, and a desire to learn financial terminology is essential.
  • You will handle cash transactions, address customer inquiries, ensure accuracy in processes, identify business opportunities, and deliver exceptional service to foster customer loyalty.

Requirements

  • Meticulous & has an Eye for detail
  • Well – groomed, presentable with excellent communication skills.
  • Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
  • Computer proficiency a must
  • Educational Qualification : Graduate
  • Experience of 1-2 years , Fresher’s can apply

Responsibilities

  • Cash Management – Cash/Non-cash transactional activities
  • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Maintaining speed and accuracy of transactional processes.
  • Sensation of the use of other business opportunities.
  • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth.

FAQs

What are the primary responsibilities of a Service Officer in Branch Banking?

The primary responsibilities include cash management, handling cash and non-cash transactional activities, redressing customer needs related to cash, DDs, cheque deposits, and providing general information, while maintaining speed and accuracy in transactional processes.

What qualities are desired in a candidate for this position?

The desired qualities include being meticulous with an eye for detail, well-groomed, presentable, possessing excellent communication skills, and having a willingness to understand financial terminology and handle cash comfortably.

What is the required educational qualification for this role?

A graduate degree is required for this role.

How much experience is required for the Service Officer position?

The position requires 1-2 years of experience, but freshers are also encouraged to apply.

Is computer proficiency necessary for this job?

Yes, computer proficiency is a must for this position.

What skills are important for customer interaction in this role?

Providing a high-quality customer experience that encourages loyalty and good word-of-mouth is essential, alongside strong communication skills.

What kind of customer needs will I be addressing in this position?

You will be addressing customer needs related to cash transactions, Demand Drafts (DDs), cheque deposits, and providing general banking information.

Is there room for professional growth in this position?

Yes, there may be opportunities for professional growth and development as you gain experience in branch banking operations.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.