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Service Officer-BRANCH BANKING-Branch Banking

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Delhi

AI generated summary

  • You should be detail-oriented, well-groomed, and possess strong communication skills. A graduate with 1-2 years experience or freshers, plus cash handling and computer proficiency, is desired.
  • You will manage cash transactions, assist customers with deposits and inquiries, ensure accuracy, identify business opportunities, and provide excellent service to foster customer loyalty.

Requirements

  • Meticulous & has an Eye for detail
  • Well – groomed, presentable with excellent communication skills.
  • Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
  • Computer proficiency a must
  • Educational Qualification : Graduate
  • Experience of 1-2 years , Fresher’s can apply

Responsibilities

  • Cash Management – Cash/Non-cash transactional activities
  • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Maintaining speed and accuracy of transactional processes.
  • Sensation of the use of other business opportunities.
  • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth

FAQs

What are the main responsibilities of a Service Officer in Branch Banking?

The main responsibilities include cash management, handling cash and non-cash transactional activities, addressing customer needs regarding cash, DDs, cheque deposits, and providing general information, while maintaining speed and accuracy in transactional processes.

Is prior experience required for this position?

While 1-2 years of experience is preferred, freshers are also encouraged to apply.

What educational qualifications are necessary for this role?

A graduate degree is required to be considered for the Service Officer position.

What skills should a candidate possess for this job?

Candidates should have an eye for detail, excellent communication skills, a desire to understand financial terminology, and proficiency in computer usage.

Is cash handling a part of the job?

Yes, candidates should be comfortable handling cash as it is a significant part of the Service Officer role.

Is there a specific dress code for this position?

Yes, candidates should be well-groomed and presentable as part of the professional image in branch banking.

What qualities are desired in a Service Officer?

Desired qualities include meticulousness, an eye for detail, and the ability to provide a high-quality customer experience that fosters loyalty and positive word-of-mouth.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.