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Service Officer-BRANCH BANKING-Branch Banking

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You should be detail-oriented, well-groomed, and an excellent communicator. A graduate with 1-2 years of experience or a fresher, comfortable with cash and proficient in computers is ideal.
  • You will manage cash transactions, assist customers with deposits and inquiries, ensure transaction accuracy, identify business opportunities, and provide excellent customer service to foster loyalty.

Requirements

  • Meticulous & has an Eye for detail
  • Well – groomed, presentable with excellent communication skills.
  • Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
  • Computer proficiency a must
  • Educational Qualification : Graduate
  • Experience of 1-2 years , Fresher’s can apply

Responsibilities

  • Cash Management – Cash/Non-cash transactional activities
  • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Maintaining speed and accuracy of transactional processes.
  • Sensation of the use of other business opportunities.
  • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth

FAQs

What are the main responsibilities of a Service Officer in Branch Banking?

The main responsibilities include managing cash and non-cash transactional activities, redressing customer needs related to cash, demand drafts (DDs), cheque deposits, and general inquiries, maintaining speed and accuracy in transactional processes, identifying business opportunities, and providing a high-quality customer experience.

What qualifications are required for this position?

The desired educational qualification is a graduate degree. Additionally, candidates should have 1-2 years of experience, but freshers are also welcome to apply.

What skills are important for a Service Officer in this role?

Important skills include meticulous attention to detail, excellent communication skills, a desire to learn financial terminology, comfort in handling cash, and proficiency in computer applications.

Is previous banking experience necessary for this role?

While 1-2 years of experience is preferred, freshers are encouraged to apply as well.

How important is customer service in this position?

Customer service is crucial; providing a high-quality experience is essential for encouraging customer loyalty and generating positive word-of-mouth.

Will I be handling cash regularly in this role?

Yes, you will be required to handle cash as part of your transactional activities.

What type of work environment can I expect?

The work environment is typically a branch banking setting that involves customer interaction and processing transactions efficiently.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement within the branch banking sector for employees who demonstrate skills and performance.

Is training provided for new employees?

Yes, new employees will receive training to ensure they are well-equipped to handle their responsibilities effectively.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.