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Service Officer-BRANCH BANKING-Branch Banking

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Chennai

AI generated summary

  • You must be meticulous, well-groomed, and possess excellent communication skills. A graduate with 1-2 years of experience or a fresher, comfortable with cash and computer literate is essential.
  • You will manage cash and non-cash transactions, address customer inquiries, maintain transaction accuracy, promote business opportunities, and deliver excellent service to enhance customer loyalty.

Requirements

  • Meticulous & has an Eye for detail
  • Well – groomed, presentable with excellent communication skills.
  • Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
  • Computer proficiency a must
  • Educational Qualification : Graduate
  • Experience of 1-2 years , Fresher’s can apply

Responsibilities

  • Cash Management – Cash/Non-cash transactional activities
  • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Maintaining speed and accuracy of transactional processes.
  • Sensation of the use of other business opportunities.
  • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth

FAQs

What are the primary responsibilities of a Service Officer in Branch Banking?

The primary responsibilities include cash management, handling cash and non-cash transactional activities, assisting customers with their needs related to cash, demand drafts, cheque deposits, and providing general information.

What qualifications are required for the Service Officer position?

A graduate degree is required, along with 1-2 years of experience. Freshers can also apply.

Is previous experience mandatory for this position?

No, previous experience is not mandatory; freshers are welcome to apply for the position.

What skills are essential for this job?

Essential skills include meticulous attention to detail, excellent communication skills, a desire to understand financial terminology, comfort in handling cash, and computer proficiency.

What kind of customer experience is expected from the Service Officer?

The Service Officer is expected to provide a high-quality experience that encourages customer loyalty and positive word-of-mouth.

Is there a dress code for the Service Officer role?

Yes, candidates should be well-groomed and presentable as part of the job's requirements.

Are there opportunities for career advancement in this role?

Yes, there may be opportunities for career advancement based on performance and experience.

Will the Service Officer role require working with technology?

Yes, computer proficiency is necessary, and the role involves managing transactional processes that may require the use of banking software and equipment.

When is the expected start date for this position?

The start date would typically be discussed during the interview process and may vary based on the candidate's availability.

What is the work environment like for a Service Officer in Branch Banking?

The work environment is typically a branch setting, involving direct interaction with customers and a focus on providing banking services and solutions.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.