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Service Officer-BRANCH BANKING-Branch Banking

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You should be detail-oriented, well-groomed, and have excellent communication skills. Comfort with finance and cash handling, computer proficiency, and a graduate degree are essential. Experience preferred.
  • You will manage cash transactions, address customer inquiries, ensure accuracy, promote business opportunities, and deliver excellent service to enhance customer loyalty and satisfaction.

Requirements

  • Meticulous & has an Eye for detail
  • Well – groomed, presentable with excellent communication skills.
  • Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
  • Computer proficiency a must
  • Educational Qualification : Graduate
  • Experience of 1-2 years , Fresher’s can apply

Responsibilities

  • Cash Management – Cash/Non-cash transactional activities
  • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Maintaining speed and accuracy of transactional processes.
  • Sensation of the use of other business opportunities.
  • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth.

FAQs

What is the role of a Service Officer in Branch Banking?

The role involves cash management, handling cash and non-cash transactions, addressing customer needs, maintaining transactional speed and accuracy, and providing high-quality customer service to encourage loyalty.

What are the key responsibilities of a Service Officer?

Key responsibilities include managing cash and non-cash transactions, redressing customer needs related to cash, demand drafts, cheque deposits, maintaining transactional accuracy, and recognizing business opportunities.

What qualifications are required for this position?

A graduate degree is required, along with a strong desire to learn financial terminology and proficiency in handling cash.

Is prior experience mandatory for this position?

While 1-2 years of experience is preferred, freshers are also welcome to apply.

What skills are essential for a Service Officer?

Essential skills include meticulous attention to detail, excellent grooming and communication skills, and computer proficiency.

What qualities should a candidate possess to be successful in this role?

A successful candidate should possess a strong eye for detail, good communication abilities, a willingness to learn about financial terminology, and comfort in handling cash.

Will there be training provided for freshers?

Yes, training will be provided for freshers to help them understand their responsibilities and the banking processes.

What opportunities for growth are available in this position?

Opportunities for growth may include promotions to higher roles within branch banking or other areas of the bank based on performance and experience.

What is the work environment like for a Service Officer?

The work environment is typically in a branch bank setting, where interaction with customers and team members is frequent and vital to providing excellent service.

How is customer satisfaction measured in this role?

Customer satisfaction is measured through customer feedback, loyalty metrics, and the success of transactional processes handled by the Service Officer.

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.