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Service Officer-BRANCH BANKING-Branch Banking

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Kotak Mahindra Bank

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Banking & Finance
  • Hyderabad, +1

AI generated summary

  • You need 1-2 years of front-office banking experience, a graduate degree, bilingual in English and local language, cash handling skills, and computer proficiency. Aged 22-25 years.
  • You will manage cash transactions, assist with deposits and general inquiries, ensure quick and accurate service, and identify opportunities to enhance customer experience and loyalty.

Requirements

  • Experience of 1-2 years only. The experience should have been in the front-office of banks.
  • Graduate.
  • Well groomed and presentable.
  • Bilingual proficiency: English and local language
  • Should have a desire to know and understand financial terminology. Likewise, should be comfortable handling cash.
  • Computer proficiency a must.
  • AGE: 22-25 years

Responsibilities

  • Cash Management – Cash/Non-cash transactional activitiesRedress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Maintaining speed and accuracy of transactional processes.
  • Sensation of the use of other business opportunities.
  • Providing a high-quality experience that will encourage customer loyalty and good word-of-mouth
  • Redress customer needs pertaining to cash, DDs, cheque deposits, general information.
  • Speed and accuracy of transaction.
  • Exploitation of other business opportunities sensed.
  • Providing quality of experience that will ensure retention and positive word-of-mouth.

FAQs

What are the primary responsibilities of a Service Officer in Branch Banking?

The primary responsibilities include cash management, handling transactional activities, redressing customer needs related to cash, DDs, and cheque deposits, maintaining transactional speed and accuracy, and providing quality customer service to encourage loyalty.

What qualifications are required to apply for this position?

Candidates must be a graduate with 1-2 years of experience in the front office of banks, should be well-groomed and presentable, and possess computer proficiency.

Is bilingual proficiency necessary for this role?

Yes, bilingual proficiency in English and a local language is required to effectively communicate with customers.

What is the age requirement for applicants to this position?

The age requirement for applicants is between 22 to 25 years.

Who will the Service Officer report to?

The Service Officer will report to the Service Manager or Branch Manager, depending on the size of the branch.

What skills are important for this role?

Important skills include a desire to understand financial terminology, comfort in handling cash, and proficiency in computer operations.

What key performance indicators will the Service Officer be evaluated on?

Key performance indicators include revenue generation, customer acquisition, customer retention, and cost efficiency through processes.

What kind of customer interaction is expected in this role?

The Service Officer is expected to engage with customers to provide high-quality service, address inquiries, and meet their transactional needs.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement based on performance, as Service Officers can progress to senior roles within the branch banking structure.

Will the Service Officer be involved in revenue generation?

Yes, one of the primary roles includes revenue generation, in addition to customer acquisition and retention.

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Kotak Mahindra Bank

Finance
Industry
10,001+
Employees

Mission & Purpose

Kotak Mahindra Bank is a leading Indian financial services conglomerate that offers a wide range of banking and financial products, including personal, corporate, and investment banking services. They provide solutions such as loans, savings accounts, insurance, asset management, and wealth management. Kotak Mahindra Bank’s ultimate mission is to drive growth by delivering innovative and customer-centric financial services while maintaining the highest standards of integrity and professionalism. Their purpose is to empower individuals, businesses, and institutions by offering tailored financial solutions that enhance their financial well-being and support economic progress.