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Service Ontario - Customer Support Specialist-Part Time

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Staples

Aug 12

Applications are closed

  • Job
    Full-time
    Entry Level
  • Oakville

Requirements

  • Engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner.
  • Communicate with customers effectively using a variety of mediums.
  • Ability to plan, organize and prioritize to effectively serve our customers.
  • Ability to work effectively with ongoing distractions is necessary.
  • Attention to details to ensure accuracy of form completion.
  • Use software such as Microsoft Office, database programs and the Internet to access and retrieve information; to prepare correspondence and reports; and to conduct research.
  • Arithmetic skills to calculate fees, collect and balance monies for the sale of publications, products and services, and to balance, close off a department and prepare reports and deposits.
  • Bilingualism English/French is considered an asset.
  • Backcheck will be required.
  • Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire; This position is based in our retail store environment and includes working a variety of shifts including evenings and weekends.

Responsibilities

  • Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written.
  • Provide information and clarification to all requests including types of services, fees, and eligibility for services.
  • Provide interpretation of guidelines, directives and procedures related to products, programs and services.
  • Effectively process transactions while determining eligibility criteria have been met, accept proper forms of prescribed tender accurately.
  • Assist in the de-escalation and resolution of customer complaints, returns and exchanges, seek assistance of a leader where required.
  • Respond to customer inquiries related to questions within the store location.
  • Take opportunities to direct and assist customers in the total store experience.

FAQs

What is the role of the Customer Support Specialist at Staples Canada?

The Customer Support Specialist acts as a primary services specialist, providing customers with total service solutions, solving problems, answering questions, and ensuring all customer needs are met, including anticipating their needs based on the services provided.

What type of customer service interactions will I handle in this role?

You will handle customer inquiries both in person and online, addressing questions related to government services, processing transactions, and assisting in the de-escalation of customer complaints.

Is bilingualism required for the position?

While bilingualism in English and French is considered an asset, it is not a requirement for the position.

What skills are necessary for success in this role?

Successful candidates should engage with customers in a friendly manner, communicate effectively, have attention to detail, and possess the ability to organize and prioritize tasks.

What are the working hours for this position?

The position requires working a variety of shifts, including evenings and weekends, within the retail store environment.

Do I need previous experience to apply for this job?

The job listing does not specify a requirement for previous experience, but candidates should be customer-oriented and possess relevant skills as outlined in the job description.

What kind of training or development opportunities will be available?

Staples Canada offers various Learning & Development programs to support employee growth and skills enhancement.

Will I receive any benefits as part-time employee?

Yes, part-time employees may receive health and dental benefits, as well as associate discounts and performance bonuses.

Is a background check required for this position?

Yes, a background check will be required for candidates applying to this role.

What qualifies me to apply for this position?

Candidates must be a minimum of 18 years of age at the time of hire and possess the necessary skills and qualifications as outlined in the job description.

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Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.

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