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Service Owner

  • Job
    Mid Level
  • Business, Operations & Strategy
  • £70.3K - £84.8K
  • London
  • 7d left


  • Agile working. Coaches and leads teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. Is able to think of new and innovative ways of working to achieve the right outcomes. Is able to act as a recognised expert and advocates for the approaches, continuously reflecting and challenging the team.
  • Financial ownership. Able to develop business cases, own and iterate it throughout the lifecycle. Able to develop benefits with others within the portfolio. Understands the granularity of financial costs per sprint and value delivered.
  • Lifecycle perspective. Able to apply experience of multiple parts of the life cycle. Able to recognise when it is right to move forward and when it is right to stop. Able to recognise the appropriate deliverables and the right people to meet these. Able to work with other agile delivery operations throughout the product life cycle. Able to plan and engage with the appropriate stakeholders at a particular stage in the project.
  • Operational management. Keeps abreast of industry best practice and cascades ways of working. Knows how to make operations efficient. Is the escalation point for major operational issues and champions operational management across the community. Works closely with leaders of operational delivery teams in the Government, Digital and Data (GDD) profession.
  • Problem ownership. Is able to anticipate problems and knows how to defend against them at the right time. Understands how the problem fits into the larger picture. Is able to articulate the problem and helps others to articulate the problem. Builds problem-solving capabilities in others.
  • Strategic ownership. Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
  • User focus. Gives direction on which tools or methods to use. Is experienced in meeting the needs of users across a variety of channels. Able to bring insight and expertise in how user needs have changed over time to ensure these are met by the business. Applies strategic thinking in how to provide the best service for the end user.
  • Previous experience of establishing and embedding robust business change models.
  • Willingness to be assessed against the requirements for SC clearance.
  • The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.


  • Owning the technology adoption strategy, including the approach for Digital Education across MOJ. To include planning, collaborating with service owners, product owners, live operations, business engagement and other teams to ensure evolving business needs are continuously met.
  • Developing and managing change management capabilities to ensure successful adoption and use of technology through proactive engagements with MoJ business areas and users.
  • Developing and maintaining strong MOJ internal stakeholder relationships.
  • Identifying user requirements through user experience to inform features and products and procurement activity.
  • Facilitating collaboration between product teams and stakeholders to drive targeted enablement and adoption efforts that highlight user needs.
  • Thinking creatively to lead development, ideation and execution of effective education and communication initiatives that maximise adoption of products.
  • Refining and publishing insightful content to engage product user communities through multiple channels /networks; newsletter and intranet articles, education materials, guidance and direct stakeholder communications.
  • Partnering with product delivery managers to develop consumer based, integrated enablement plans for new capabilities.
  • Working in partnership with Product teams to develop and execute listening strategies to drive customer experience improvements within the organisation.
  • Pro actively support the transformation agenda by identify potential use cases for available and new tooling.
  • Forming part of a multi-functional team from a product's conception all the way through to its launch and ongoing support.
  • Identifying requirements and presenting them in business case and procurement ready formats in order to gain approvals and/or go to market.
  • Leading procurement activity alongside commercial colleagues where required.
  • Developing metrics and producing reports on performance and assets.
  • Managing and reporting on multiple change projects and performance against agreed requirements.
  • Monitoring performance of your product delivery with service owners, product owners & service support to identify continuous service improvements.
  • Working with internal teams and suppliers to identify resolutions to incidents and problem tickets and utilise this data to improve the service of a product.
  • Managing and reporting on budgets and expenditure.
  • Identify areas of duplication across Justice Digital and support with refining this.
  • Developing strong relationships with a range of stakeholders.

Application Process

  • Candidates must submit a CV and statement of suitability (of no more than 1000 words) via our applicant website Jobtrain, which describes how you meet the essential requirements set out in the Person Specification above. Applicants who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview.
  • In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience during the assessment process.
  • A diverse panel will review your application against the Person Specification above.
  • Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.
  • Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -
  • Strategic ownership. Able to develop a long-term vision and objectives. Discerning and disciplined in focusing on what is important and most relevant. Able to develop the capability of others.
  • Candidates invited to attend an interview will also be required to prepare and deliver a presentation at this stage. Details of what candidates will need to prepare will be provided prior to the interviews commencing. This presentation will assess the following essential criteria -
  • Previous experience of establishing and embedding robust business change models.
  • Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
  • A reserve list may be held for up to 12 months, from which further appointments may be made.

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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