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Service PMO Manager (f/m/d)

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Hitachi

14d ago

  • Job
    Full-time
    Senior & Expert Level
  • Science
    Engineering
  • Milan
  • Quick Apply

AI generated summary

  • You need a Bachelor’s/Master’s in Engineering, 5-10 years of experience, people management skills, strong communication in English and Italian, and excellent analytical, organizational, and teamwork abilities.
  • You will manage Service Project Managers, oversee service execution, optimize resource allocation, enhance team skills, ensure customer satisfaction, and uphold safety compliance.

Requirements

  • Bachelor’s Degree/Master’s Degree in Electrical/Energy/Mechanical Engineering or similar field.
  • 5/10 years of relevant previous work experience
  • Previous experience in managing people
  • Strong interpersonal and communication skills
  • Good analytical abilities, organization skills and multitasking capabilities
  • Excellent teamwork and problem-solving skills
  • Proficiency in both written and spoken English and Italian

Responsibilities

  • Supervise a team of Service Project Managers and contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for customers. Drive Service achievements through effective planning and allocation of resources in accordance with standard processes, procedures and safety guidelines
  • Ensure planning and execution of various Service activities carried out both off and on site. Drives and monitors Service execution with respect to the agreed terms of schedule, quality, cost, margin, and customer satisfaction.
  • Allocate, drives and monitors work to projects based on order content, delivery time, competencies and workload. Effectively utilizes available resources through proper planning and scheduling to meet delivery targets (e.g. OTD, response time, ordered service offerings, update of installed based data).
  • Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies.
  • Ensure work assignments are accurately classified as warrantee or non-warrantee status. Ensures that materials and components to feed Service delivery are provided optimizing cost, stock and timing.
  • Collaborate within local service units and with other Service teams to promote One Hitachi approach towards customers. Builds sustainable customer relationships to ensure local client growth, satisfaction and retention together with Sales. Drives consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)). Drives continuous service productivity improvement activities in the assigned Service team in collaboration with the Operational Excellence team.
  • Ensure compliance with Group health, safety and environmental directives, and ensures instructions and regulations are implemented well within the team (including subcontractors), while monitoring and reporting progress and results. Assesses risks and safety hazards and implements actions to ensure people and equipment safety.

FAQs

What is the job title for this position?

The job title is Service PMO Manager (f/m/d).

Where is the job located?

The job is located in Milan, Lombardy, Italy.

What is the job ID for this position?

The job ID is R0066580.

What is the date the job was posted?

The job was posted on January 23, 2025.

What type of employment is being offered?

The position is a full-time role.

Does this position allow for remote work?

No, this position does not allow for remote work.

What qualifications are needed for this role?

A Bachelor’s Degree/Master’s Degree in Electrical, Energy, Mechanical Engineering, or a similar field is required, along with 5 to 10 years of relevant work experience.

Is previous experience in managing people required?

Yes, previous experience in managing people is required.

What language proficiency is required for this position?

Proficiency in both written and spoken English and Italian is required.

What type of team will the Service PMO Manager be supervising?

The Service PMO Manager will supervise a team of Service Project Managers.

What benefits does Hitachi Energy Italy offer?

Hitachi Energy Italy offers a wide range of benefits including health insurance, pension fund, welfare, flexible working type, and flexible working hours.

How does Hitachi Energy Value diversity and innovation?

Hitachi Energy promotes a culture of diversity that drives innovation and collaboration within their teams.

What is the importance of collaboration in this role?

Collaboration is important as it promotes a unified approach towards customers and helps build sustainable customer relationships.

How does Hitachi Energy ensure compliance with safety directives?

The company ensures compliance by implementing health, safety, and environmental directives within the team and monitoring progress and results.

Is there support available for individuals with disabilities in the job application process?

Yes, qualified individuals with a disability may request reasonable accommodations to assist them during the job application process.

Hitachi Social Innovation is POWERING GOOD

Manufacturing & Electronics
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.