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Service Sales Specialist

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Engineering
  • Milan

AI generated summary

  • You must have a relevant engineering degree, experience in technical sales, strong communication skills, teamwork ability, and proficiency in English and Italian, along with Microsoft Office knowledge.
  • You will implement sales strategies, generate leads, build customer relationships, manage Installed Base data, assess risks, ensure solutions meet requirements, and uphold safety values.

Requirements

  • Bachelor or Master degree in Electrical / Energy / Mechanical / Automation / Electronic Engineering
  • Experience in a Technical Sales role will be considered a plus
  • Excellent interpersonal and communication skills
  • Good analytical skills, proactivity and customer oriented mindset
  • Excellent ability to work in a team
  • Good knowledge of written / spoken English and Italian
  • Good knowledge of Microsoft Office

Responsibilities

  • In collaboration with the Service Manager implement Service sales strategy. Penetrate Installed Base, promote various upgrade, retrofit and value add solutions to the benefit of the customer. Understand the channel strategy and the establishment of related prices and prepare sales plans, review them and propose recovery plan(s) when needed;
  • Generate Service sales lead and develop new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios;
  • Establish long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM). Register customer feedback and ensure customer satisfaction throughout the sales process;
  • Implement a lean Installed Base data management strategy, interconnected with the existing tools and tools being developed. Define processes and automating IB data capture to the extent possible. Support the processes in place with the service teams to structure how we capture and update IB data. Build an effective and qualitative IB capturing with initial focus on selected industrial segments. In a 2nd stage the approach will be extended to other segments. Work closely, with others IB manager and the users for the business user perspective and end results, also with R&D for IS and automation development possibilities;
  • Contribute to risk assessments related to price and quality. Register required information into the appropriate customer database. Ensure technical reliability, safety and cost-effective solutions to satisfy customer’s needs. Comply with health and safety directives;
  • Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

FAQs

What is the main focus of the Service Sales Specialist role at Hitachi Energy?

The main focus of the Service Sales Specialist role is to develop preliminary solutions, technical and commercial offers related to electrical High Voltage Substation services, FACTS service, advanced services, predictive maintenance, and digital improvements for the High Voltage Grid Business Plan.

What qualifications are required for the Service Sales Specialist position?

A Bachelor or Master degree in Electrical, Energy, Mechanical, Automation, or Electronic Engineering is required for the Service Sales Specialist position.

Is prior experience in Technical Sales necessary for this role?

While experience in a Technical Sales role is considered a plus, it is not mandatory.

What language skills are necessary for this position?

Candidates should have good knowledge of written and spoken English and Italian.

What type of skill set is important for a candidate applying for this role?

Important skills for candidates include excellent interpersonal and communication skills, good analytical abilities, proactivity, a customer-oriented mindset, and the ability to work effectively in a team.

How does Hitachi Energy promote customer relationships in this role?

The role emphasizes establishing long-term customer relationships by understanding customer requirements, demonstrating in-depth technical knowledge of service products, and ensuring customer satisfaction throughout the sales process.

What additional responsibilities might a Service Sales Specialist have regarding data management?

A Service Sales Specialist may be responsible for implementing a lean Installed Base data management strategy, defining processes, and automating data capture to enhance customer service and operational efficiency.

What are the core values emphasized for this position?

The core values emphasized for this position are safety and integrity, including taking responsibility for one's actions and caring for colleagues and the business.

Are there any specific sectors in which the Service Sales Specialist will be focused?

Yes, the Service Sales Specialist will focus on various sectors including utility, renewables, industry, transportation, data centers, and infrastructure.

Does Hitachi Energy provide support for individuals with disabilities during the application process?

Yes, qualified individuals with disabilities may request reasonable accommodations through a general inquiry form on the Hitachi Energy website to assist with the job application process.

Hitachi Energy – Advancing a sustainable energy future for all

Manufacturing & Electronics
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.