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Service Team Leader

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Morrisons

8d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Hospitality & Retail
  • Exeter

AI generated summary

  • You must build relationships, lead and coach teams, have strong service operations knowledge, manage workloads, and meet strict deadlines.
  • You will oversee front end operations, support colleagues, enhance customer service, utilize reports for improvement, enforce policies, and manage daily communications and tasks.

Requirements

  • Ability to build and maintain effective relationships
  • Experience in developing and leading teams, coaching to build competence and confidence for high performance
  • Strong operational and technical knowledge of the Service department
  • Able to effectively plan, organise and manage own and direct reports workload
  • Able to work to strict deadlines

Responsibilities

  • - Be a visible presence across all front end service operations, utilising headsets to quickly support colleagues and help customers complete their purchases quickly and efficiently at checkouts
  • - Create a team that delivers outstanding, friendly and helpful service to all our customers
  • - Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
  • - Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
  • - Confidently utilise all dashboards and reports to make decisions that will optimise the front end experience, root cause issues, developing plans and implementing corrective action
  • - Ensure all policies, procedures and legal obligations including cash handling, are followed as specified by the company
  • - Be responsible for the coordination and day-to-day communication within the front end departments, including cash, petrol station (where applicable), kiosk, customer service desk, trolleys and car park, supporting colleagues with queries where required
  • - Minimise waste, delegating put backs to be completed in a timely manner

FAQs

What is the role of a Service Team Leader?

The Service Team Leader is responsible for leading the Checkout team, ensuring outstanding customer service, supporting colleagues, coordinating front-end operations, and driving performance to enhance the overall customer experience.

What qualities are required for this position?

The ideal candidate should have the ability to build and maintain effective relationships, experience in leading and developing teams, strong operational knowledge of the Service department, and the ability to effectively manage workloads.

What kind of shift patterns are available for this role?

We offer fully flexible shift patterns to accommodate various schedules.

How many holidays can I expect to receive?

Employees receive six weeks of holiday, which includes bank holidays.

Is there a discount offered to employees?

Yes, employees receive a 15% discount in supermarkets and convenience stores immediately upon joining, along with an additional 10% discount card for a friend or family member.

What opportunities for career advancement are provided?

There are multiple career progression and development opportunities available within the company.

What benefits are included with the job?

Benefits include competitive pension and life assurance, healthcare/well-being benefits, subsidized in-store café, a range of family-friendly policies, and access to Morrisons MyPerks with discounts at various high street stores.

Are there any specific training or support provided to new team leaders?

Yes, support will be provided, and all new team leaders will receive training to develop their management skills and knowledge of the Service department.

What should I do if I need assistance with the application process?

If you require support with the online application, you can contact us at hourlyresourcing@morrisonsplc.co.uk for assistance.

What is the minimum age requirement for applicants?

Applicants must be over the school leaver’s age to be considered for the role.

Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health