FAQs
What does the Service Technician role entail?
The Service Technician role involves executing both basic and advanced diagnostic and repair work on Tesla products, collaborating with team members to maximize repair efficiency, operating various hand and power tools, utilizing a company-supplied laptop for diagnostics and training, documenting repairs, inspecting and maintaining shop equipment, and providing feedback to Tesla's design and engineering teams.
What are the key responsibilities of a Service Technician?
Key responsibilities include performing diagnostic and repair work on Tesla products, ensuring exceptional product delivery and vehicle cleaning, maintaining collaborative team dynamics, documenting repairs accurately, and sustaining a respectful and inclusive work environment.
What skills are required for the Service Technician position?
Required skills include the ability to adapt to new technologies, follow instructions attentively, manage multiple priorities, a "safety first" attitude, basic command of the English language, proficiency in fundamental computer skills (like web browsing and applications like Excel and Word), and a valid driver's license.
Is there any certification required for this position?
While not mandatory, a Section 609 Refrigerant handling certification is preferred for candidates applying for the Service Technician role.
What kind of training and professional growth opportunities does this role offer?
This role offers a combination of training programs and on-the-job experience to support professional growth, allowing technicians to continually enhance their skills and knowledge in serving customers.
How does the Service Technician contribute to Tesla's mission?
The Service Technician contributes to Tesla's mission by delivering top-quality work and exceptional customer service, collaborating with team members, and providing feedback to engineering teams to enhance repair procedures and products.
What attitude is important for a Service Technician to maintain?
It is important for a Service Technician to maintain a collaborative, inclusive, and respectful attitude in a dynamic environment, which fosters teamwork and enhances service quality.