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Serviceassistenz (w/m/x)

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BMW Group

13d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    People, HR & Administration
  • Berlin

AI generated summary

  • You should have a completed commercial or automotive training, ideally experience in service, strong communication skills, teamwork, IT affinity, plus good German and English, and ideally more languages.
  • You will greet and assist guests, manage workshop appointments, facilitate customer mobility, handle billing inquiries, process requests, and optimize service workflows.

Requirements

  • - Abgeschlossene kaufmännische oder Kfz-technische Ausbildung.
  • - Idealerweise erste Berufserfahrung im Bereich Service eines Autohauses.
  • - Hohe Kommunikationsfähigkeit, ausgeprägte Serviceorientierung und soziale Kompetenz.
  • - Freude an der Arbeit im Team, Flexibilität und Belastbarkeit.
  • - Ausgeprägte IT- Affinität und hohes Qualitätsbewusstsein.
  • - Gute Deutsch- und Englischkenntnisse, idealerweise weitere Sprachkenntnisse.

Responsibilities

  • Ihr Aufgabengebiet umfasst die Begrüßung und Betreuung unserer Gäste und Kund:innen.
  • Sie nehmen die Kund:innenwünsche für Werkstatttermine entgegen, ordnen diese IT gestützt zu und wirken im Sinne eines Kund:innenerlebnisses an der Vorgangsvorbereitung sowie der Organisation der Kund:innenmobilität mit.
  • Sie sind hierbei die Schnittstelle zwischen Kund:innen, Serviceberater:innen und internen Fachstellen.
  • Darüber hinaus sind Sie über die Auftragsbearbeitung hinaus auch für die qualifizierte Rechnungslegung verantwortlich und können den Kund:innen ggf. auch Erläuterungen zu Rechnungsumfängen geben.
  • Sie bearbeiten Freigabeanforderungen gegenüber Leasing- und Versicherungsgesellschaften und übernehmen Aufgaben im Forderungsmanagement sowie diverse organisatorische Tätigkeiten im Bereich der Serviceberatung, nutzen hierfür auch digitale Plattformen und Tools.
  • Ihre Aufgabe ist ergänzend durch ein ständiges Mitwirken an der Optimierung von Abläufen und Qualitätsstandards geprägt.

FAQs

What is the job title for this position?

The job title is Serviceassistenz (w/m/x).

Where is the job location?

The job is located in Berlin, Deutschland.

What is the primary focus of this role?

The primary focus of this role is to greet and assist guests and customers, manage workshop appointments, and enhance the overall customer experience.

What qualifications are required for this position?

A completed commercial or automotive technical training is required, along with ideally some initial professional experience in an automotive service area.

What skills are emphasized for applicants?

High communication skills, service orientation, social competence, team spirit, flexibility, reliability, IT affinity, and quality awareness are emphasized for applicants.

What language skills are preferred for this role?

Good German and English language skills are preferred, along with ideally additional language skills.

What benefits does the company offer?

The company offers attractive remuneration, high job security, annual bonuses, flexible working hours, generous vacation policies, and discounted BMW & MINI conditions, among other benefits.

What is the work schedule for this position?

The position is full-time, with no travel or shift work required.

How should candidates apply for this job?

Candidates should apply exclusively online through the company’s career portal, as applications through other channels, including email, cannot be considered.

Does the company prioritize diversity and inclusion?

Yes, the company considers diversity and inclusion as strengths for their teams and is committed to equal opportunities for all applicants and employees.

BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.