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ServiceNow Architect (Dutch speaker)

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Accenture

7d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Amsterdam
    Remote

AI generated summary

  • You need deep ServiceNow knowledge, 1 certification, 5 years in consulting, ITIL and HR skills, strong communication, team management, problem-solving abilities, and fluency in English and Dutch.
  • You will manage pre-sales processes, develop technical solutions, assess impacts, facilitate client workshops, mentor staff, lead architecture for delivery programs, and ensure governance.

Requirements

  • Deep knowledge of ServiceNow
  • At least 1 ServiceNow Certification
  • Minimum of 5 years’ experience in Technical Consulting
  • Minimum of 5 years’ experience translating technical solution requirements to business requirements and customer outcomes.
  • Knowledge of Service Management, ITIL, HR, Security Operations, and Customer Service Management
  • Executive presentation experience with business acumen
  • Excellent written and oral communication skills
  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Strong time management skills
  • Experience with DevOps and Agile engineering practices
  • Fluent in English and Dutch

Responsibilities

  • You will support large and complex pre-sales / RFP processes involving multiple technologies:
  • Manage/ Coordinate involved technology teams in on- and offshore locations across all aspects of technology relevant to the opportunity
  • Develop technical solution design and work with assigned technical architects and cost architects to create corresponding cost estimates
  • Present and discuss solutions with client executives
  • Present technology solution to internal executive approvers
  • You will also:
  • Assess the business impact/return on investment for the more complex components of the technology solution
  • Facilitate client workshops, document business requirements and develop them into a proposed solution design staffing
  • Own the ServiceNow architecture on complex delivery programs
  • Mentor and assist with internal staff to develop and improve skills
  • Act as customers’ key contact on the proposed technology solution
  • Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
  • Establish oneself as a leader in cross-technology issues and risk mitigation
  • Ensure solid governance is established on customer engagements
  • Grow and maintain knowledge of ServiceNow technologies and relevant competitive information within the Service Management, IT Operations, Customer Service Management, HR, and Security Operations space

FAQs

What locations are the ServiceNow Architect positions based in?

The positions are based in Belgium and the Netherlands.

Is fluency in any languages required for this role?

Yes, fluency in both English and Dutch is required.

What are the minimum experience requirements for this position?

Candidates must have a minimum of 5 years of experience in Technical Consulting and translating technical solution requirements to business requirements and customer outcomes.

Are there any specific certifications needed for this role?

Yes, at least one ServiceNow Certification is required.

What are the key responsibilities of a ServiceNow Architect at Accenture?

Key responsibilities include supporting pre-sales/RFP processes, developing technical solution designs, presenting solutions to client executives, and owning ServiceNow architecture on complex delivery programs.

Does Accenture offer training opportunities for its employees?

Yes, Accenture provides abundant training and certification opportunities for continuous learning and skill development.

Will I have an opportunity to mentor others in this role?

Yes, mentoring and assisting internal staff to develop and improve their skills is part of the responsibilities.

What types of benefits does Accenture offer to its employees?

Accenture offers a comprehensive benefits package, including a 13th month payment, generous time off, hospitalization insurance, a bonus program, training opportunities, and flexible mobility options.

Is experience with DevOps and Agile practices necessary for this position?

Yes, experience with DevOps and Agile engineering practices is required.

What is the culture like at Accenture?

Accenture fosters a diverse and inclusive workplace culture that values openness, honesty, fairness, and the unique contributions of every individual.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.