ServiceNow SME

dsm-firmenich

Sep 10, 2024

Applications are closed

Job
Full-time
Expert Level
Software Engineering
IT & Cybersecurity
Hyderabad

Requirements

Technical expert in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center)
Proven skills (ServiceNow certifications), minimum 10 years of experience in this field. Understanding of best practices to keep the platform maintainable and easily upgradable.
ITIL V3 or ITIL4 Foundation, a Practitioner certification is a plus.
Experience interacting with all levels of management, customer-oriented and team player, but able to work independently.
Able to collaborate across multiple stakeholders, departments, and countries, working in a global and multicultural organization.
Good analytical skills, ability to evaluate data trends, drive for continuous proactive improvement and Able to operate effectively in a matrix organization by overcoming silo thinking, see the big picture.

Responsibilities

Act as a functional expert in the technical definition of new IT and business processes and in their implementation & maintainability for all service delivery unit (SDU) in GES – “Global enterprise services”: IT, HR, Finance, Purchasing and various other custom applications
Instill ServiceNow platform best practices for all subscribed solution packages
Advice on greater usage of existing licensed capabilities to deliver added value to the business
Collaborate closely with the third-party platform support team, and cross-check the quality of their development work and the maintenance of the platform
Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management
Control and maintain the stability and security of the platform, and look for opportunities to improve their effectiveness and efficiency by influencing behavior and driving change
Support insights into end-to-end performance, monitoring, analysis, and reporting on SM processes
Participate in platform audits, report findings and improvements, and maintain an overview of the status of these findings
Ensure knowledge is identified, created, maintained, and published and review the knowledge on process and quality aspects

FAQs

What is the job title for this position?

The job title is ServiceNow SME/ServiceNow Expert.

Where is the job located?

The job is located in Hyderabad.

What is the work model for this position?

The work model is hybrid.

What are the key areas of accountability for this role?

Key areas include acting as a functional expert in IT and business processes, instilling best practices for the ServiceNow platform, collaborating with third-party support teams, participating in ESM projects, and ensuring platform stability and security.

What qualifications are required for this position?

Candidates should have a minimum of 10 years of experience in ServiceNow, relevant ServiceNow certifications, and preferably ITIL V3 or ITIL4 Foundation certification.

Is experience with collaboration across multiple stakeholders required?

Yes, the ability to collaborate across multiple stakeholders, departments, and countries is important.

Are analytical skills important for this role?

Yes, good analytical skills and the ability to evaluate data trends are important for driving continuous proactive improvement.

What does the company offer to its employees?

The company offers a diverse and collaborative team, encouragement for personal growth, a crucial role in projects, and a caring environment for sharing ideas.

How can interested candidates apply for this position?

Interested candidates can apply online by uploading their resume in English via the company’s career portal.

Who can candidates contact for further information about the job position?

Candidates can contact Shilpa Chaudhary, Talent Acquisition, at shilpa.chaudhary@dsm-firmenich.com for further information.

Does the company have a commitment to equal opportunities?

Yes, the company is committed to inclusion and ensuring fair recruitment practices, fostering a workplace where opportunity is equal for everyone.

dsm-firmenich

Manufacturing & Electronics

Industry

10,001+

Employees

Mission & Purpose

We are dsm-firmenich – innovators in nutrition, health, and beauty. We bring progress to life by combining the essential, the desirable, and the sustainable. From our master perfumers and flavorists to our expert nutritionists and scientists, our trailblazing teams work closely with customers, supporting their ambitions with 150+ years of R&D expertise. With a passionate and talented team of close to 30,000 employees, we are determined to be a force for good. And to work together to positively impact people and planet.